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~person:"Svensson, Göran"
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Customer satisfaction
34
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34
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23
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economic satisfaction
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Svensson, Göran
Han, Heesup
97
Bruhn, Manfred
94
Jang, Soocheong
87
Mattila, Anna S.
81
Siciliani, Luigi
77
Homburg, Christian
70
Lee, Seoki
66
Propper, Carol
53
Straume, Odd Rune
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Wirtz, Jochen
48
Edvardsson, Bo
47
Stauss, Bernd
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Gustafsson, Anders
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Prybutok, Victor R.
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Hanushek, Eric Alan
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Gallouj, Fai͏̈z
43
Kim, Woo Gon
43
Rivkin, Steven G.
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Mittal, Vikas
42
Shahin, Arash
42
Law, Chun Hung Roberts
41
Mattoo, Aaditya
41
Gil Saura, Irene
39
Witell, Lars
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Aksoy, Lerzan
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McColl-Kennedy, Janet R.
38
Prentice, Catherine
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Wong, IpKin Anthony
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Brekke, Kurt R.
37
Gursoy, Dogan
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Hyun, Sunghyup Sean
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Rahman, Zillur
37
Karatepe, Osman M.
36
Usman, Osly
36
Corsten, Hans
35
Gravelle, Hugh
35
Kaiser, Ulrich
35
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33
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International journal of quality and service sciences
6
International journal of procurement management
5
Journal of business-to-business marketing
5
International journal of business excellence
4
The journal of business & industrial marketing
4
European business review
2
International journal of hospitality management
2
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
2
Managing service quality : MSQ ; an international journal
2
European Business Review
1
European research on management and business economics
1
International Journal of Quality and Service Sciences
1
International journal of business excellence : IJBEX
1
International journal of contemporary hospitality management
1
International journal of electronic customer relationship management : IJECRM
1
International journal of logistics economics and globalisation
1
Journal of Services Marketing
1
Journal of business economics and management
1
Journal of contemporary marketing science
1
Journal of small business and entrepreneurship : JSBE
1
Personnel review : a professional journal reporting new developments in research, theory and practice of personel management
1
South African journal of business management
1
South African journal of economic and management sciences
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The international journal of bank marketing : IJBM
1
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ECONIS (ZBW)
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New aspects of research to assess and manage critical incidents in service encounters : teleological actions, interactive interface and perceptual gaps
Padin, Carmen
;
Svensson, Göran
;
Otero-Neira, Carmen
; …
- In:
International journal of contemporary hospitality management
27
(
2015
)
1
,
pp. 27-51
Persistent link: https://www.econbiz.de/10010516547
Saved in:
2
Balancing reactions and actions between service receivers and service providers to resolve service failures
Magaña Carrillo, Irma
;
Svensson, Göran
;
Otero-Neira, …
- In:
International journal of business excellence : IJBEX
26
(
2022
)
1
,
pp. 20-41
Persistent link: https://www.econbiz.de/10013198109
Saved in:
3
Precursors and outcomes of perceived value in B2B banking services : a nomological framework
Zietsman, Mariëtte Louise
;
Mostert, Pierre
;
Svensson, …
- In:
Journal of relationship marketing : innovations and …
22
(
2023
)
4
,
pp. 330-353
Persistent link: https://www.econbiz.de/10014422300
Saved in:
4
Perceived justice in South African airline and hospital industries : measurement model
DeMeyer, Christine F.
;
Petzer, Daniel J.
;
Svari, Sander
; …
- In:
International journal of quality and service sciences
5
(
2013
)
2
,
pp. 120-139
Persistent link: https://www.econbiz.de/10009768462
Saved in:
5
Understanding negative emotions in services through teleological actions
Padin, Carmen
;
Svensson, Göran
- In:
International journal of quality and service sciences
9
(
2017
)
1
,
pp. 67-84
Persistent link: https://www.econbiz.de/10011650515
Saved in:
6
Validity and reliability of satisfaction as a mediator between quality constructs in manufacturer-supplier relationships through time and across contexts
Padin, Carmen
;
Ferro, Carlos
;
Svensson, Göran
- In:
Journal of business-to-business marketing
24
(
2017
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10011674235
Saved in:
7
Perceived justice, service satisfaction and behavior intentions following service recovery efforts in a South African retail banking context
Petzer, Daniel J.
;
De Meyer-Heydenrych, Christine F.
; …
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
2
,
pp. 241-253
Persistent link: https://www.econbiz.de/10011707778
Saved in:
8
Properties of quality constructs in Canadian business relationships
Hutchinson, David
;
Singh, Jang
;
Svensson, Göran
; …
- In:
International journal of business excellence
5
(
2012
)
4
,
pp. 429-443
Persistent link: https://www.econbiz.de/10009576395
Saved in:
9
Antecedents and postcedents of satisfaction in business relationships in Canada
Hutchinson, David
;
Singh, Jang
;
Svensson, Göran
; …
- In:
International journal of logistics economics and …
3
(
2011
)
4
,
pp. 189-209
Persistent link: https://www.econbiz.de/10009502619
Saved in:
10
Trust and commitment-based satisfaction and the impact on specific investments, formalisation and opportunism
Mysen, Tore
;
Svensson, Göran
;
Lee, Tzong-ru
- In:
International journal of business excellence
4
(
2011
)
6
,
pp. 696-714
Persistent link: https://www.econbiz.de/10009505724
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