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Swaid, Samar I.
Wigand, Rolf T.
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Electronic markets : benefits, costs and risks
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Measuring the quality of e-service : scale development and initial validation
Swaid, Samar I.
;
Wigand, Rolf T.
- In:
Journal of electronic commerce research : JECR
10
(
2009
)
1
,
pp. 13-28
Persistent link: https://www.econbiz.de/10003886450
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The customer perspective of e-service quality : an empirical study
Swaid, Samar I.
;
Wigand, Rolf T.
- In:
Electronic markets : benefits, costs and risks
,
(pp. 36-61)
.
2009
Persistent link: https://www.econbiz.de/10003938790
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