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Internalization of quality management in service organizations

Tarí, Juan José; Heras-Saizarbitoria, Iñaki; … - In: Managing service quality : MSQ ; an international journal 23 (2013) 6, pp. 456-473

Persistent link: https://www.econbiz.de/10010201702

The Holy Grail : environmental management, competitive advantage and business performance in the Spanish hotel industry

Pereira-Moliner, Jorge; Font, Xavier; Tarí, Juan José; … - In: International journal of contemporary hospitality management 27 (2015) 5, pp. 714-738

Persistent link: https://www.econbiz.de/10011405102

Quality certification, performance and size in hotel chains

Pereira-Moliner, Jorge; Tarí, Juan José - In: Tourism economics : the business and finance of tourism … 21 (2015) 2, pp. 307-324

Persistent link: https://www.econbiz.de/10011296990

How do dynamic capabilities explain hotel performance?

Pereira-Moliner, Jorge; Molina Azorín, José Francisco; … - In: International journal of hospitality management 98 (2021), pp. 1-9

Persistent link: https://www.econbiz.de/10013198480

The benefits of a quality certificate

Pereira-Moliner, Jorge; Tarí, Juan José; Molina … - In: Universia business review : UBR (2016) 50, pp. 106-141

Persistent link: https://www.econbiz.de/10011686084

Effects of contextual variables on quality and performance

Tarí, Juan José; Muhammad Madi Bin Abdullah - In: Total quality management & business excellence : an … 28 (2017) 1/2, pp. 190-204

Persistent link: https://www.econbiz.de/10011730262

Developing ambidexterity through quality management and their effects on performance

Pertusa-Ortega, Eva M.; Tarí, Juan José; … - In: International journal of hospitality management 92 (2021), pp. 1-11

Persistent link: https://www.econbiz.de/10012425201

Benefits of the ISO 9001 and ISO 14001 standards : a literature review

Tarí, Juan José; Molina Azorín, José Francisco; … - In: Journal of industrial engineering and management : JIEM 5 (2012) 2, pp. 297-322

(including environmental performance for the case of the ISO 14001 standard) by scholars. It is suggested that both standards … have clear benefits on operational, people and customer results and that the effects on financial performance are … performance, and customer satisfaction in order to expand this search. Originality/Value: The main contribution is that the paper …

Persistent link: https://www.econbiz.de/10011900144

Does quality management improve performance or vice versa? : evidence from the hotel industry

Tarí, Juan José; Pereira-Moliner, Jorge; … - In: Service business 11 (2017) 1, pp. 23-43

Persistent link: https://www.econbiz.de/10011722446