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Beziehungsmarketing
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Taylor, Shirley F.
Jones, Tim
46
Gallagher, Katherine
4
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3
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3
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3
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3
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(deceased), Shirley F. Taylor
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The journal of services marketing
4
Journal of service research : JSR
2
Journal of the Academy of Marketing Science
2
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ECONIS (ZBW)
4
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Commitment to a friend, a service provider, or a service company : are they distictions worth making?
Jones, Tim
;
Taylor, Shirley F.
;
Bansal, Harvir S.
- In:
Journal of the Academy of Marketing Science
36
(
2008
)
4
,
pp. 473-487
Persistent link: https://www.econbiz.de/10003800575
Saved in:
2
Relational damage and relationship repair : a new look at transgressions in service relationships
Jones, Tim
;
Dacin, Peter A.
;
Taylor, Shirley F.
- In:
Journal of service research : JSR
14
(
2011
)
3
,
pp. 318-339
Persistent link: https://www.econbiz.de/10009383339
Saved in:
3
Service customer commitment and response
Jones, Tim
;
Fox, Gavin L.
;
Taylor, Shirley F.
; …
- In:
The journal of services marketing
24
(
2010
)
1
,
pp. 16-28
Persistent link: https://www.econbiz.de/10003953401
Saved in:
4
Service loyalty : accounting for social capital
Jones, Tim
;
Taylor, Shirley F.
- In:
The journal of services marketing
26
(
2012
)
1
,
pp. 60-74
Persistent link: https://www.econbiz.de/10009519749
Saved in:
5
Service customer commitment and response
Jones, Tim
;
Fox, Gavin L.
;
Taylor, Shirley F.
; …
- In:
The journal of services marketing
24
(
2010
)
1
,
pp. 16-29
Persistent link: https://www.econbiz.de/10008380530
Saved in:
6
Commitment to a friend, a service provider, or a service company—are they distinctions worth making?
Jones, Tim
;
Taylor, Shirley F.
;
Bansal, Harvir S.
- In:
Journal of the Academy of Marketing Science
36
(
2008
)
4
,
pp. 473-487
Persistent link: https://www.econbiz.de/10008146671
Saved in:
7
The conceptual domain of service loyalty: how many dimensions?
Jones, Tim
;
Taylor, Shirley F.
- In:
The journal of services marketing
21
(
2007
)
1
,
pp. 36-51
Persistent link: https://www.econbiz.de/10007609444
Saved in:
8
Relational Damage and Relationship Repair: A New Look at Transgressions in Service Relationships
Jones, Tim
;
Dacin, Peter A.
;
Taylor, Shirley F.
- In:
Journal of service research : JSR
14
(
2011
)
3
,
pp. 318-340
Persistent link: https://www.econbiz.de/10009328893
Saved in:
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