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How quality management system components lead to improvement in service organizations : a system practitioner perspective
To, Wai Ming; Yu, Billy T. W.; Lee, Peter K. C. - In: Administrative Sciences : open access journal 8 (2018) 4/73, pp. 1-14
Service organizations use quality management systems as a part of their overall strategies to improve business processes and operations management. Nevertheless, how quality management components lead to improvement and whether task conflicts influence quality management components have not yet...
Persistent link: https://www.econbiz.de/10012125852
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Do task- and relation-oriented customers co-create a better quality of service? : an empirical study of customer-dominant logic
Cheung, Fung Yi Millissa; To, Wai Ming - In: Management decision : MD 53 (2015) 1, pp. 179-197
Persistent link: https://www.econbiz.de/10010520362
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The effect of consumer perceived service quality on consumer satisfaction in Macao's telecommunications industry
Tang, M. N. F.; To, Wai Ming - 2015
Persistent link: https://www.econbiz.de/10011948236
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How does customer motivational orientation affect satisfaction?
Cheung, Fung Yi Millissa; To, Wai Ming - In: Journal of financial services marketing : JFSM 17 (2012/13) 2, pp. 135-147
Persistent link: https://www.econbiz.de/10009681460