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Revenue Management aus Kundensicht -- Determinanten des Kaufverhaltens im Dienstleistungsbereich -- Pricing bei Dienstleistungen und Yield Management -- Zahlungsbereitschaften im Service Encounter -- Wahrgenommene Preisfairness und Ansätze zur Konfliktlösung -- Verhaltenseffekte bei...
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Das Insight Mobilität-Konzept: Vier Grundformen der Mobilität -- Der Homo Mobilicus -- Mobilität in Zahlen: Wo findet Mobilität tatsächlich statt? -- Individuelle Mobilitätsmuster: Was denken Experten und Nutzer? -- Mobilitätstypen: Welches Mobilitätsverhalten ist typisch? --...
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"Modern commercial landscapes are characterized by rapidly evolving markets, and this authoritative Encyclopedia acts as an essential navigational guide to such changeable consumer environments. This Encyclopedia provides an overview of crucial subjects within the study of consumer behavior,...
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that advertising attitudes for high-SNI consumers are mediated by testimonial thoughts, whereas the attitudes for low …
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Purpose – This study aims to show that brand success can be improved if the brand promise that is communicated through mass media campaigns is lived up to by each employee of a company. The paper terms such brand consistent employee behaviour behavioural branding and identifies managerial...
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