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Service management : an integr...
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Dienstleistungsqualität
4
Lieferantenmanagement
4
Service quality
4
Supplier relationship management
4
Business services
3
Unternehmensdienstleistung
3
Corporate Governance
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Corporate governance
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Hospital
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Krankenhaus
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Outsourcing
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Theorie
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Theory
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Bewertung
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Beziehungsmarketing
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Business process management
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Consumer behaviour
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Dienstleistung
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Dienstleistungsmanagement
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Dienstleistungsmarketing
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Dienstleistungssektor
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E-commerce
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Electronic Commerce
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Kostenmanagement
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Lieferantenkredit
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Measurement
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Messung
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Organisationsstruktur
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Organizational structure
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Prozessmanagement
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Book / Working Paper
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Vandaele, Darline
Van Looy, Baart
83
Van Looy, Bart
70
Debackere, Koenraad
59
Gemmel, Paul
38
Callaert, Julie
37
Faems, Dries
33
Leten, Bart
29
Van Dierdonck, Roland
20
Janssens, Maddy
16
Belderbos, René
13
Landoni, Paolo
13
Magerman, Tom
11
Andries, Petra
10
Dierdonck, Roland Van
10
Lecocq, Catherine
10
Looy, Bart Van
10
Song, Xiaoyan
9
Bouwen, René
8
Cassiman, Bruno
8
Clarysse, Bart
8
Kusters, Jeroen
7
Looy, B. Van
7
Looy, Bart van
7
Verbeek, Arnold
7
Vereecke, Ann
7
Zimmermann, Edwin
7
Vandevelde, Anneke
6
Veugelers, Reinhilde
6
De Meyer, Arnoud
5
Sapsalis, Eleftherios
5
Vereecke, Anne
5
Desmet, Steven
4
Dierdonck, Roland van
4
Frietsch, Rainer
4
Ranga, Marina
4
Rangarajan, Deva
4
Trybou, Jeroen
4
VanDierdonck, Roland
4
Visnjic, Ivanka
4
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Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
2
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Working paper series / Universiteit Gent, Faculteit Economie en Bedrijfskunde
8
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
2
International journal of management reviews : IJMR
1
International journal of service industry management : IJSIM
1
Tijdschrift voor economie en management
1
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ECONIS (ZBW)
10
OLC EcoSci
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Service level agreements : een literatuuroverzicht
Vandaele, Darline
(
contributor
);
Gemmel, Paul
(
contributor
)
-
2003
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001749359
Saved in:
2
The waiting experience and consumer perception of service quality in outpatient clinics
De Man, Stefanie
(
contributor
); …
-
2004
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10002002067
Saved in:
3
Impact of support services on end-users' satisfaction
Vandaele, Darline
(
contributor
);
Gemmel, Paul
(
contributor
)
-
2005
Persistent link: https://www.econbiz.de/10002718012
Saved in:
4
Development of a measurement scale for business-to-business service quality : assessment in the facility services sector
Vandaele, Darline
(
contributor
);
Gemmel, Paul
(
contributor
)
-
2004
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10002397120
Saved in:
5
Service Level Agreements : een literatuuroverzicht
Vandaele, Darline
;
Gemmel, Paul
- In:
Tijdschrift voor economie en management
49
(
2004
)
1
,
pp. 137-168
Persistent link: https://www.econbiz.de/10002506513
Saved in:
6
Performance implications of in-role and extra-role behavior of frontline service employees
Vandaele, Darline
(
contributor
);
Gemmel, Paul
(
contributor
)
-
2006
Persistent link: https://www.econbiz.de/10003376947
Saved in:
7
Dealing with business service transactions after the sourcing decision : influence of contract and uncertainty
Vandaele, Darline
(
contributor
);
Gemmel, Paul
(
contributor
)
-
2007
Persistent link: https://www.econbiz.de/10003407629
Saved in:
8
Hospital Process Orientation (HPO) : the development of a measurement tool
Gemmel, Paul
(
contributor
);
Vandaele, Darline
(
contributor
); …
-
2007
Persistent link: https://www.econbiz.de/10003581303
Saved in:
9
How to govern business services exchanges : contractual and relational issues
Vandaele, Darline
;
Rangarajan, Deva
;
Gemmel, Paul
; …
- In:
International journal of management reviews : IJMR
9
(
2007
)
3
,
pp. 237-258
Persistent link: https://www.econbiz.de/10003533907
Saved in:
10
How to govern business services exchanges : contractual and relational issues
Vandaele, Darline
;
Rangarajan, Deva
;
Gemmel, Paul
; …
-
2007
Persistent link: https://www.econbiz.de/10003417295
Saved in:
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