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~person:"Voorhees, Clay M."
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Voorhees, Clay M.
Hughes, Douglas E.
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Thirty years of service failure and recovery research : thematic development and future research opportunities from a social network perspective
Liu, Dong
;
Zhao, Yanhui
;
Wang, Guocai
;
Schrock, Wyatt A.
; …
- In:
Journal of service research
27
(
2024
)
2
,
pp. 268-282
Persistent link: https://www.econbiz.de/10014580436
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The role of the sales-service interface and ambidexterity in the evolving organization : a multilevel research agenda
Rapp, Adam A.
;
Bachrach, Daniel G.
;
Flaherty, Karen E.
; …
- In:
Journal of service research : JSR
20
(
2017
)
1
,
pp. 59-75
Persistent link: https://www.econbiz.de/10011648253
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