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~person:"Walsh, Gianfranco"
~subject:"Customer service"
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Customer service
Konsumentenverhalten
52
Consumer behaviour
51
Deutschland
14
Germany
14
Beziehungsmarketing
12
Relationship marketing
12
Brand management
7
Markenführung
7
Customer satisfaction
6
E-commerce
6
Electronic Commerce
6
Kundenzufriedenheit
6
Measurement
6
Messung
6
Brand
5
Decision under uncertainty
5
Entscheidung unter Unsicherheit
5
Markenartikel
5
Market research
5
Marktforschung
5
Brand image
4
Cultural identity
4
Kulturelle Identität
4
Markenimage
4
Marketing
4
Cluster analysis
3
Clusteranalyse
3
Cognition
3
Dienstleistungsqualität
3
Dienstleistungssektor
3
Emotion
3
Information behaviour
3
Informationsverhalten
3
Innovation
3
Kognition
3
Kundenservice
3
Marketing management
3
Marketingmanagement
3
Meinung
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Walsh, Gianfranco
Gustafsson, Anders
9
Miao, Li
7
Gierl, Heribert
5
Kumar, Anuj
5
Mattila, Anna S.
5
Voorhees, Clay M.
5
Barnes, Donald C.
4
Gelbrich, Katja
4
Jerath, Kinshuk
4
McColl-Kennedy, Janet R.
4
Medler-Liraz, Hana
4
Netessine, Serguei
4
Seger-Guttmann, Tali
4
Sirianni, Nancy J.
4
Baker, Melissa A.
3
Bambauer, Silke
3
Bolton, Ruth N.
3
Collier, Joel E.
3
Ferraro, Carla
3
Groth, Markus
3
Hellström, Daniel
3
Huang, Zhuowei
3
Larivière, Bart
3
Li, Yi
3
Paswan, Audhesh
3
Prentice, Catherine
3
Roschk, Holger
3
Rui, Huaxia
3
Sands, Sean
3
Schramm-Klein, Hanna
3
Sharma, Piyush
3
Sousa, Rui
3
Steinmann, Sascha
3
Söderlund, Magnus
3
Torres, Edwin N.
3
Tsarenko, Yelena
3
Vakulenko, Yulia
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Verma, Rohit
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Vilnai-Yavetz, Iris
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Academy of Management journal : AMJ
1
Journal of service research
1
Journal of the Academy of Marketing Science
1
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ECONIS (ZBW)
3
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1
Customer ethnic bias in service encounters
Linzmajer, Marc
;
Brach, Simon
;
Walsh, Gianfranco
; …
- In:
Journal of service research
23
(
2020
)
2
,
pp. 194-210
Persistent link: https://www.econbiz.de/10012216633
Saved in:
2
The influence of service employees and other customers on customer unfriendliness : a social norms perspective
Albrecht, Arne Keno
;
Walsh, Gianfranco
;
Brach, Simon
; …
- In:
Journal of the Academy of Marketing Science
45
(
2017
)
6
,
pp. 827-847
Persistent link: https://www.econbiz.de/10011779535
Saved in:
3
Customer reactions to emotional labor : the roles of employee acting strategies and customer detection accuracy
Groth, Markus
;
Hennig-Thurau, Thorsten
;
Walsh, Gianfranco
- In:
Academy of Management journal : AMJ
52
(
2009
)
5
,
pp. 958-974
Persistent link: https://www.econbiz.de/10003906453
Saved in:
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