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~person:"Walsh, Gianfranco"
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Konsumentenverhalten
52
Consumer behaviour
51
Beziehungsmarketing
16
Relationship marketing
16
Deutschland
14
Germany
14
Dienstleistungsqualität
11
Service quality
11
Customer satisfaction
10
Kundenzufriedenheit
10
Brand management
7
E-commerce
7
Electronic Commerce
7
Markenführung
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Customer service
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Kundenservice
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Market research
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Marktforschung
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Measurement
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Messung
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Decision under uncertainty
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Discrimination
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Diskriminierung
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Entscheidung unter Unsicherheit
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Brand
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Brand image
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Emotion
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Markenartikel
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Markenimage
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Marketing
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Beschwerdemanagement
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Cluster analysis
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Clusteranalyse
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Cognition
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Complaint management
3
Confidence
3
Cultural identity
3
Dienstleistungssektor
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Ethnic group
3
Ethnische Gruppe
3
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Article
58
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Hochschulschrift
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Collection of articles of several authors
1
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Dissertation u.a. Prüfungsschriften
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Graue Literatur
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Language
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English
43
German
20
Author
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Walsh, Gianfranco
Zimmermann, Klaus F.
186
Han, Heesup
127
Belk, Russell W.
113
Mattila, Anna S.
112
Grunert, Klaus G.
101
Grewal, Dhruv
98
Bauer, Hans H.
97
Zenou, Yves
95
Gang, Ira N.
93
Huber, Frank
92
Phau, Ian
87
Epstein, Gil S.
85
Lusk, Jayson L.
85
Usman, Osly
83
Wiedmann, Klaus-Peter
83
Sheth, Jagdish N.
81
Swoboda, Bernhard
81
Gierl, Heribert
79
Herrmann, Andreas
79
Bruhn, Manfred
78
Constant, Amelie
77
Dwivedi, Yogesh Kumar
76
Khare, Arpita
76
Siciliani, Luigi
76
Kahanec, Martin
74
Foxall, Gordon R.
72
Verhoef, Peter C.
71
Loureiro, Sandra Maria Correia
70
Nayga, Rodolfo M.
69
Fairlie, Robert W.
68
Bagozzi, Richard P.
67
Agarwal, Sumit
66
Septianto, Felix
66
Stavins, Joanna
66
Paul, Justin
64
Rudolph, Thomas
64
Wansink, Brian
64
Jang, Soocheong
63
Laroche, Michel
61
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Gottfried Wilhelm Leibniz Universität Hannover
1
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Marketing : ZFP ; journal of research and management
9
Jahrbuch der Absatz- und Verbrauchsforschung
6
Journal of business research : JBR
6
European management journal
4
Journal of marketing management : MM
3
Psychology & marketing
3
British journal of management : BJM
2
Journal of service research
2
Journal of service research : JSR
2
The journal of services marketing
2
Thexis : Fachzeitschrift für Marketing ; Fachzeitschrift für Marketing des Instituts für Marketing und Handel an der Universität St. Gallen
2
Academy of Management journal : AMJ
1
Electronic markets : the international journal on networked business
1
European journal of marketing : EJM
1
European retail research
1
Gabler Edition Wissenschaft
1
International journal of markets and business systems
1
International journal of retail & distribution management
1
International marketing review
1
Journal of consumer behaviour : an international research review
1
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
1
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
1
Journal of international marketing
1
Journal of retailing and consumer services
1
Journal of the Academy of Marketing Science
1
Journal of vacation marketing : an international journal
1
Schriftenreihe Marketing, Management
1
Springer eBook Collection
1
The journal of product & brand management
1
Yearbook of marketing and consumer research
1
Zeitschrift für Energiewirtschaft : ZfE
1
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ECONIS (ZBW)
62
USB Cologne (EcoSocSci)
1
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1
Service nepotism in the marketplace?
Rosenbaum, Mark S.
;
Walsh, Gianfranco
- In:
British journal of management : BJM
23
(
2012
)
2
,
pp. 241-256
Persistent link: https://www.econbiz.de/10009564817
Saved in:
2
Customer ethnic bias in service encounters
Linzmajer, Marc
;
Brach, Simon
;
Walsh, Gianfranco
; …
- In:
Journal of service research
23
(
2020
)
2
,
pp. 194-210
Persistent link: https://www.econbiz.de/10012216633
Saved in:
3
The impact of service scripts on customer citizenship behavior and the moderating role of employee customer orientation
Nguyen, Helena
;
Groth, Markus
;
Walsh, Gianfranco
; …
- In:
Psychology & marketing
31
(
2014
)
12
,
pp. 1096-1109
Persistent link: https://www.econbiz.de/10010465120
Saved in:
4
Perceptions of group versus individual service failures and their effects on customer outcomes : the role of attributions and customer entitlement
Albrecht, Arne Keno
;
Walsh, Gianfranco
;
Beatty, Sharon E.
- In:
Journal of service research : JSR
20
(
2017
)
2
,
pp. 188-203
Persistent link: https://www.econbiz.de/10011684846
Saved in:
5
Disadvantaged consumers' experiences of marketplace discrimination in customer services
Walsh, Gianfranco
- In:
Journal of marketing management : MM
25
(
2009
)
1/2
,
pp. 143-169
Persistent link: https://www.econbiz.de/10003831032
Saved in:
6
Family allowances as reverse retail discrimination
Rosenbaum, Mark S.
;
Walsh, Gianfranco
;
Wozniak, Richard
- In:
International journal of retail & distribution management
40
(
2012
)
5
,
pp. 342-359
Persistent link: https://www.econbiz.de/10009568099
Saved in:
7
A dyadic model of customer orientation : mediation and moderation effects
Brach, Simon
;
Walsh, Gianfranco
;
Hennig-Thurau, Thorsten
; …
- In:
British journal of management : BJM
26
(
2015
)
2
,
pp. 292-309
Persistent link: https://www.econbiz.de/10011305602
Saved in:
8
Measuring client-based corporate reputation in B2B professional services : scale development and validation
Walsh, Gianfranco
;
Beatty, Sharon E.
;
Holloway, Betsy Bugg
- In:
The journal of services marketing
29
(
2015
)
3
,
pp. 173-187
Persistent link: https://www.econbiz.de/10011309002
Saved in:
9
The effect of compensation size on recovery satisfaction after group service failures: the role of group versus individual service recovery
Albrecht, Arne Keno
;
Schäfers, Tobias
;
Walsh, Gianfranco
; …
- In:
Journal of service research
22
(
2019
)
1
,
pp. 60-74
Persistent link: https://www.econbiz.de/10012005769
Saved in:
10
Does relationship quality matter in e-services? : a comparison of online and offline retailing
Walsh, Gianfranco
;
Hennig-Thurau, Thorsten
;
Sassenberg, Kai
- In:
Journal of retailing and consumer services
17
(
2010
)
2
,
pp. 130-142
Persistent link: https://www.econbiz.de/10003956373
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