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~person:"Walsh, Gianfranco"
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Konsumentenverhalten
52
Consumer behaviour
51
Beziehungsmarketing
27
Relationship marketing
27
Germany
22
Deutschland
21
Customer satisfaction
15
Kundenzufriedenheit
14
Electronic Commerce
12
E-commerce
10
United States
10
Dienstleistungsqualität
9
Service quality
9
USA
9
Corporate reputation
8
Firmenimage
8
Brand management
7
Customer service
7
Kundenservice
7
Markenführung
7
Measurement
7
Messung
7
Dienstleistungssektor
6
Online retailing
6
Online-Handel
6
Service industry
6
Brand
5
Cluster analysis
5
Clusteranalyse
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Decision under uncertainty
5
Entscheidung unter Unsicherheit
5
Markenartikel
5
Market research
5
Marketing
5
Marketing management
5
Marketingmanagement
5
Marktforschung
5
Online-Marketing
5
Social Web
5
Social web
5
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Article
75
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8
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72
Collection of articles of several authors
3
Hochschulschrift
3
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Sammlung
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1
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English
54
German
29
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Walsh, Gianfranco
Homburg, Christian
170
Bruhn, Manfred
147
Bauer, Hans H.
146
Han, Heesup
135
Huber, Frank
134
Herrmann, Andreas
119
Wiedmann, Klaus-Peter
119
Belk, Russell W.
117
Mattila, Anna S.
116
Grewal, Dhruv
111
Sheth, Jagdish N.
103
Verhoef, Peter C.
103
Grunert, Klaus G.
102
Swoboda, Bernhard
102
Kumar, V.
101
Phau, Ian
88
Kollmann, Tobias
86
Khare, Arpita
85
Lusk, Jayson L.
85
Gierl, Heribert
84
Heinemann, Gerrit
84
Usman, Osly
84
Dwivedi, Yogesh Kumar
83
Spiller, Achim
79
Rudolph, Thomas
78
Wirtz, Bernd W.
77
Loureiro, Sandra Maria Correia
75
Thaichon, Park
74
Foxall, Gordon R.
73
Bagozzi, Richard P.
71
Schramm-Klein, Hanna
69
Skiera, Bernd
69
Hollebeek, Linda D.
68
Mittal, Vikas
68
Septianto, Felix
67
Ahlert, Dieter
66
Jang, Soocheong
66
Nayga, Rodolfo M.
66
Stavins, Joanna
66
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Gottfried Wilhelm Leibniz Universität Hannover
2
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Journal of business research : JBR
9
Marketing : ZFP ; journal of research and management
9
Jahrbuch der Absatz- und Verbrauchsforschung
7
European management journal
5
Journal of the Academy of Marketing Science
3
Psychology & marketing
3
British journal of management : BJM
2
Journal of marketing management : MM
2
Journal of service research
2
Journal of service research : JSR
2
Thexis : Fachzeitschrift für Marketing ; Fachzeitschrift für Marketing des Instituts für Marketing und Handel an der Universität St. Gallen
2
Zeitschrift für Energiewirtschaft : ZfE
2
Academy of Management journal : AMJ
1
Die Unternehmung : Swiss journal of business research and practice ; Organ der Schweizerischen Gesellschaft für Betriebswirtschaft (SGB)
1
Electronic markets : the international journal on networked business
1
European journal of marketing : EJM
1
European retail research
1
Gabler Edition Wissenschaft
1
HMD : Praxis der Wirtschaftsinformatik
1
Harvard-Business-Manager : das Wissen der Besten
1
Herausforderungen der internationalen marktorientierten Unternehmensführung : Festschrift für Reinhard Hünerberg
1
International business review : the official journal of the European International Business Academy
1
International journal of innovation management
1
International journal of internet marketing and advertising : IJIMA
1
International journal of markets and business systems
1
International journal of retail & distribution management
1
International marketing review
1
Journal of Business Research
1
Journal of consumer behaviour : an international research review
1
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
1
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
1
Journal of international marketing
1
Journal of retailing and consumer services
1
Journal of vacation marketing : an international journal
1
Journal of vocational behavior
1
Reputation Management
1
Schriftenreihe Marketing, Management
1
Springer eBook Collection
1
The journal of product & brand management
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The journal of services marketing
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ECONIS (ZBW)
80
USB Cologne (EcoSocSci)
2
RePEc
1
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1
The impact of service scripts on customer citizenship behavior and the moderating role of employee customer orientation
Nguyen, Helena
;
Groth, Markus
;
Walsh, Gianfranco
; …
- In:
Psychology & marketing
31
(
2014
)
12
,
pp. 1096-1109
Persistent link: https://www.econbiz.de/10010465120
Saved in:
2
Customer ethnic bias in service encounters
Linzmajer, Marc
;
Brach, Simon
;
Walsh, Gianfranco
; …
- In:
Journal of service research
23
(
2020
)
2
,
pp. 194-210
Persistent link: https://www.econbiz.de/10012216633
Saved in:
3
Perceptions of group versus individual service failures and their effects on customer outcomes : the role of attributions and customer entitlement
Albrecht, Arne Keno
;
Walsh, Gianfranco
;
Beatty, Sharon E.
- In:
Journal of service research : JSR
20
(
2017
)
2
,
pp. 188-203
Persistent link: https://www.econbiz.de/10011684846
Saved in:
4
Customer integration, fairness perceptions, and silent endurance in digital versus human service interactions
Schaarschmidt, Mario
;
Walsh, Gianfranco
;
Dose, David
; …
- In:
European management journal
41
(
2023
)
1
,
pp. 34-46
Persistent link: https://www.econbiz.de/10014281789
Saved in:
5
Consumer e-confusion on the internet
Walsh, Gianfranco
;
Frenze, Tobias
;
Mitchell, Vincent-Wayne
- In:
Thexis : Fachzeitschrift für Marketing ; …
21
(
2004
)
4
,
pp. 17-21
Persistent link: https://www.econbiz.de/10002227344
Saved in:
6
Die Identifizierung von eMavens auf Internet-Musik-Sites : Ergebnisse einer empirischen Untersuchung zur Online-Mundwerbung
Walsh, Gianfranco
;
Wiedmann, Klaus-Peter
;
Frenzel, Tobias
; …
- In:
Marketing : ZFP ; journal of research and management
27
(
2005
)
1
,
pp. 41-54
Persistent link: https://www.econbiz.de/10002571412
Saved in:
7
The effect of compensation size on recovery satisfaction after group service failures: the role of group versus individual service recovery
Albrecht, Arne Keno
;
Schäfers, Tobias
;
Walsh, Gianfranco
; …
- In:
Journal of service research
22
(
2019
)
1
,
pp. 60-74
Persistent link: https://www.econbiz.de/10012005769
Saved in:
8
Digital presence in service recovery : the interactive effect of customer salutations and employee photographs in email signatures
Walsh, Gianfranco
;
Shiu, Edward
;
Schaarschmidt, Mario
; …
- In:
Psychology & marketing
39
(
2022
)
12
,
pp. 2361-2383
Persistent link: https://www.econbiz.de/10013465198
Saved in:
9
Family allowances as reverse retail discrimination
Rosenbaum, Mark S.
;
Walsh, Gianfranco
;
Wozniak, Richard
- In:
International journal of retail & distribution management
40
(
2012
)
5
,
pp. 342-359
Persistent link: https://www.econbiz.de/10009568099
Saved in:
10
Wider den Retouren-Wahnsinn
Walsh, Gianfranco
;
Möhring, Michael
- In:
Harvard-Business-Manager : das Wissen der Besten
37
(
2015
)
3
,
pp. 6-10
Persistent link: https://www.econbiz.de/10010489524
Saved in:
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