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~person:"Walsh, Gianfranco"
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Consumer behaviour
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Walsh, Gianfranco
Bruhn, Manfred
175
Homburg, Christian
171
Han, Heesup
140
Huber, Frank
140
Bauer, Hans H.
134
Mattila, Anna S.
129
Herrmann, Andreas
123
Belk, Russell W.
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Wiedmann, Klaus-Peter
112
Phau, Ian
107
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103
Kumar, V.
103
Sheth, Jagdish N.
101
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98
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94
Verhoef, Peter C.
92
Alkire, Sabina
89
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Khare, Arpita
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Lusk, Jayson L.
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84
Usman, Osly
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Spiller, Achim
80
Dwivedi, Yogesh Kumar
79
Loureiro, Sandra Maria Correia
77
Siciliani, Luigi
77
Laroche, Michel
76
Bagozzi, Richard P.
75
Diewert, Walter E.
75
Sharma, Piyush
72
Mittal, Vikas
71
Thaichon, Park
71
Stauss, Bernd
69
Hollebeek, Linda D.
68
Jang, Soocheong
68
Nayga, Rodolfo M.
68
Septianto, Felix
68
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67
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Gottfried Wilhelm Leibniz Universität Hannover
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Journal of business research : JBR
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8
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Harvard-Business-Manager : das Wissen der Besten
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Herausforderungen der internationalen marktorientierten Unternehmensführung : Festschrift für Reinhard Hünerberg
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ECONIS (ZBW)
81
Other ZBW resources
6
RePEc
1
USB Cologne (EcoSocSci)
1
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1
The impact of service scripts on customer citizenship behavior and the moderating role of employee customer orientation
Nguyen, Helena
;
Groth, Markus
;
Walsh, Gianfranco
; …
- In:
Psychology & marketing
31
(
2014
)
12
,
pp. 1096-1109
Persistent link: https://www.econbiz.de/10010465120
Saved in:
2
Perceptions of group versus individual service failures and their effects on customer outcomes : the role of attributions and customer entitlement
Albrecht, Arne Keno
;
Walsh, Gianfranco
;
Beatty, Sharon E.
- In:
Journal of service research : JSR
20
(
2017
)
2
,
pp. 188-203
Persistent link: https://www.econbiz.de/10011684846
Saved in:
3
Customer ethnic bias in service encounters
Linzmajer, Marc
;
Brach, Simon
;
Walsh, Gianfranco
; …
- In:
Journal of service research
23
(
2020
)
2
,
pp. 194-210
Persistent link: https://www.econbiz.de/10012216633
Saved in:
4
Customer perceptions of discrimination in service deliveries : construction and validation of a
measurement
instrument
Klinner, Nicole S.
;
Walsh, Gianfranco
- In:
Journal of business research : JBR
66
(
2013
)
5
,
pp. 651-658
Persistent link: https://www.econbiz.de/10009734847
Saved in:
5
The effect of compensation size on recovery satisfaction after group service failures: the role of group versus individual service recovery
Albrecht, Arne Keno
;
Schäfers, Tobias
;
Walsh, Gianfranco
; …
- In:
Journal of service research
22
(
2019
)
1
,
pp. 60-74
Persistent link: https://www.econbiz.de/10012005769
Saved in:
6
Digital presence in service recovery : the interactive effect of customer salutations and employee photographs in email signatures
Walsh, Gianfranco
;
Shiu, Edward
;
Schaarschmidt, Mario
; …
- In:
Psychology & marketing
39
(
2022
)
12
,
pp. 2361-2383
Persistent link: https://www.econbiz.de/10013465198
Saved in:
7
Customer integration, fairness perceptions, and silent endurance in digital versus human service interactions
Schaarschmidt, Mario
;
Walsh, Gianfranco
;
Dose, David
; …
- In:
European management journal
41
(
2023
)
1
,
pp. 34-46
Persistent link: https://www.econbiz.de/10014281789
Saved in:
8
Der Einfluss von Dienstleistungsqualität auf
Kundenzufriedenheit
im Retail Banking
Walsh, Gianfranco
;
Koot, Christian
;
Wiedmann, Klaus-Peter
- In:
Jahrbuch der Absatz- und Verbrauchsforschung
52
(
2006
)
2
,
pp. 166-180
Persistent link: https://www.econbiz.de/10003358017
Saved in:
9
Does relationship quality matter in e-services? : a comparison of online and offline retailing
Walsh, Gianfranco
;
Hennig-Thurau, Thorsten
;
Sassenberg, Kai
- In:
Journal of retailing and consumer services
17
(
2010
)
2
,
pp. 130-142
Persistent link: https://www.econbiz.de/10003956373
Saved in:
10
Die
Messung
des wahrgenommenen Kundennutzens : Replikation und Anwendung einer Skala
Walsh, Gianfranco
;
Kilian, Thomas
;
Buxel, Holger
; …
- In:
Die Unternehmung : Swiss journal of business research …
63
(
2009
)
2
,
pp. 158-177
Persistent link: https://www.econbiz.de/10003841580
Saved in:
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