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~person:"Walsh, Gianfranco"
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Reconceptualizing value creati...
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Beziehungsmarketing
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Walsh, Gianfranco
Homburg, Christian
146
Bruhn, Manfred
132
Kumar, V.
97
Han, Heesup
92
Huber, Frank
80
Bauer, Hans H.
74
Verhoef, Peter C.
68
Herrmann, Andreas
59
Mattila, Anna S.
56
Stauss, Bernd
55
Piller, Frank T.
54
Mittal, Vikas
53
Gereffi, Gary
52
Hollebeek, Linda D.
52
Reichwald, Ralf
52
Pietrobelli, Carlo
51
Gil Saura, Irene
50
Wiedmann, Klaus-Peter
50
Krafft, Manfred
47
Kleinaltenkamp, Michael
46
Matzler, Kurt
46
Svensson, Göran
46
Swinnen, Johan F. M.
43
Hammerschmidt, Maik
42
Aksoy, Lerzan
41
Grönroos, Christian
41
Palmatier, Robert W.
41
Swoboda, Bernhard
40
Evanschitzky, Heiner
39
Thaichon, Park
39
Töpfer, Armin
39
Wildemann, Horst
39
Edvardsson, Bo
38
Loureiro, Sandra Maria Correia
38
Stock-Homburg, Ruth
38
Grewal, Dhruv
37
Gustafsson, Anders
37
Spiller, Achim
37
Eggert, Andreas
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Gottfried Wilhelm Leibniz Universität Hannover
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Journal of business research : JBR
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4
Journal of the Academy of Marketing Science
3
European management journal
2
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2
Journal of service research : JSR
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2
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1
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1
Herausforderungen der internationalen marktorientierten Unternehmensführung : Festschrift für Reinhard Hünerberg
1
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1
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ECONIS (ZBW)
36
RePEc
1
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1
Improving referral management by quantifying market mavens' word of mouth value
Walsh, Gianfranco
;
Elsner, Ralf
- In:
European management journal
30
(
2012
)
1
,
pp. 74-81
Persistent link: https://www.econbiz.de/10009490711
Saved in:
2
The impact of service scripts on customer citizenship behavior and the moderating role of employee customer orientation
Nguyen, Helena
;
Groth, Markus
;
Walsh, Gianfranco
; …
- In:
Psychology & marketing
31
(
2014
)
12
,
pp. 1096-1109
Persistent link: https://www.econbiz.de/10010465120
Saved in:
3
Customer ethnic bias in service encounters
Linzmajer, Marc
;
Brach, Simon
;
Walsh, Gianfranco
; …
- In:
Journal of service research
23
(
2020
)
2
,
pp. 194-210
Persistent link: https://www.econbiz.de/10012216633
Saved in:
4
The effect of compensation size on recovery satisfaction after group service failures: the role of group versus individual service recovery
Albrecht, Arne Keno
;
Schäfers, Tobias
;
Walsh, Gianfranco
; …
- In:
Journal of service research
22
(
2019
)
1
,
pp. 60-74
Persistent link: https://www.econbiz.de/10012005769
Saved in:
5
Perceptions of group versus individual service failures and their effects on customer outcomes : the role of attributions and customer entitlement
Albrecht, Arne Keno
;
Walsh, Gianfranco
;
Beatty, Sharon E.
- In:
Journal of service research : JSR
20
(
2017
)
2
,
pp. 188-203
Persistent link: https://www.econbiz.de/10011684846
Saved in:
6
Digital presence in service recovery : the interactive effect of customer salutations and employee photographs in email signatures
Walsh, Gianfranco
;
Shiu, Edward
;
Schaarschmidt, Mario
; …
- In:
Psychology & marketing
39
(
2022
)
12
,
pp. 2361-2383
Persistent link: https://www.econbiz.de/10013465198
Saved in:
7
Customer integration, fairness perceptions, and silent endurance in digital versus human service interactions
Schaarschmidt, Mario
;
Walsh, Gianfranco
;
Dose, David
; …
- In:
European management journal
41
(
2023
)
1
,
pp. 34-46
Persistent link: https://www.econbiz.de/10014281789
Saved in:
8
The direct and moderating influences of individual-level cultural values within web engagement : a multi-country analysis of a public information website
Shiu, Edward
;
Walsh, Gianfranco
;
Hassan, Louis M.
; …
- In:
Journal of business research : JBR
68
(
2015
)
3
,
pp. 534-541
Persistent link: https://www.econbiz.de/10010496189
Saved in:
9
Die Messung des wahrgenommenen Kundennutzens : Replikation und Anwendung einer Skala
Walsh, Gianfranco
;
Kilian, Thomas
;
Buxel, Holger
; …
- In:
Die Unternehmung : Swiss journal of business research …
63
(
2009
)
2
,
pp. 158-177
Persistent link: https://www.econbiz.de/10003841580
Saved in:
10
Does relationship quality matter in e-services? : a comparison of online and offline retailing
Walsh, Gianfranco
;
Hennig-Thurau, Thorsten
;
Sassenberg, Kai
- In:
Journal of retailing and consumer services
17
(
2010
)
2
,
pp. 130-142
Persistent link: https://www.econbiz.de/10003956373
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