This study systematically compares different customer feedback metrics (CFMs) — namely customer satisfaction, the Net Promoter Score, and the Customer Effort Score — to test their ability to predict retention across a wide range of industries. We classify the CFMs according to a time focus...

Inofec, a small- to medium-sized enterprise in the business-to-business sector, desired a more analytic approach to allocate marketing resources across communication activities and channels. We developed a conceptual framework and econometric model to empirically investigate (1) the marketing...

Das übergeordnete Ziel der Dissertation ist die empirische Bewertung der Auswirkungen von spezifischen Spielelementen auf die Motivation und das anschließende Verhalten der Individuen unter Berücksichtigung von individuellen Charakteristika. Dabei dient die Selbstbestimmungstheorie als...