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Tech-touch balance in the service encounter : the impact of supplementary human service on consumer responses

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Impact of transboundary air pollution on service quality and consumer satisfaction

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Competition and Quality : Evidence from High-Speed Railways and Airlines

Fang, Hanming - 2020

The entry of High-Speed Railways (HSR) represents a disruptive competition to airlines, particularly for short- to medium-distance journeys. Utilizing a unique dataset that contains the details of all flights departing from Beijing to 113 domestic destinations in China since January 2009, we...

Persistent link: https://www.econbiz.de/10012481330

Competition and quality : evidence from high-speed railways and airlines

Fang, Hanming; Wang, Long; Yang, Yang - 2020

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Travel distance and hotel service satisfaction : an inverted U-shaped relationship

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Sleepless nights in hotels? : understanding factors that influence hotel sleep quality

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A spatial econometric approach to model spillover effects in tourism flows

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Domestic tourism demand of urban and rural residents in China : does relative income matter?

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The synergistic effect of natural disaster frequency and severity on inbound tourist flows from the annual perspective

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