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The impact of customer sexual harassment on customer-oriented OCB : a social exchange perspective

Zhu, Hong; Ye, Yijiao; Zhou, Mingjian; Li, Yaoqi - In: International journal of contemporary hospitality management 35 (2023) 12, pp. 4555-4573

Persistent link: https://www.econbiz.de/10014430138

Family ostracism and proactive customer service performance : an explanation from conservation of resources theory

Ye, Yijiao; Zhu, Hong; Chen, Yuanyi; Kwan, Ho Kwong; … - In: Asia Pacific journal of management 38 (2021) 2, pp. 645-667

Persistent link: https://www.econbiz.de/10012542628

The impact of customer incivility on employees’ family undermining : a conservation of resources perspective

Zhu, Hong; Lyu, Yijing; Ye, Yijiao - In: Asia Pacific journal of management 38 (2021) 3, pp. 1061-1083

Persistent link: https://www.econbiz.de/10012614511

Workplace sexual harassment, workplace deviance, and family undermining

Zhu, Hong; Lyu, Yijing; Ye, Yijiao - In: International Journal of Contemporary Hospitality Management 31 (2019) 2, pp. 594-614

Purpose: This study aims to examine the effect of workplace sexual harassment (WSH) on hospitality employees’ workplace deviance and family undermining behaviors by focusing on the mediating effect of depression. Design/methodology/approach: This research uses a three-phase field survey to...

Persistent link: https://www.econbiz.de/10012069343

Negative workplace gossip and service outcomes : an explanation from social identity theory

Ye, Yijiao; Zhu, Hong; Deng, Xincai; Mu, Zhirong - In: International journal of hospitality management 82 (2019), pp. 159-168

Persistent link: https://www.econbiz.de/10012121410

Exploring the dynamic effect of multi-quality attributes on overall satisfaction : the case of incentive events

Zhu, Hong; Lyu, Yijing; Deng, Xincai; Ye, Yijiao - In: International journal of hospitality management 64 (2017), pp. 62-72

Persistent link: https://www.econbiz.de/10011731682