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A multilevel approach to examine employees’ loyal use of ERP systems in organizations
Yen, HsiuJu Rebecca; Hu, Paul Jen-Hwa; Hsu, Sheila Hsuan-Yu - In: Journal of management information systems : JMIS 32 (2015) 4, pp. 144-178
Persistent link: https://www.econbiz.de/10011491420
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Examining the mediating roles of green image and readiness in firms' green information technology practices : an organizational legitimation perspective
Hu, Han-fen; Hu, Paul Jen-Hwa; Yen, HsiuJu Rebecca; … - In: Journal of organizational computing and electronic commerce 32 (2022) 2, pp. 130-152
Persistent link: https://www.econbiz.de/10013282447
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Effects of the manager's goal orientation on frontline service employees' service-sales ambidexterity conversion
Yen, HsiuJu Rebecca; Hu, Paul Jen-Hwa; Liao, Yi-Chun; … - In: Journal of service theory and practice 32 (2022) 6, pp. 737-761
Persistent link: https://www.econbiz.de/10013440318
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Transforming the role of frontline service employees for cross-selling
Yen, HsiuJu Rebecca; Hu, Paul Jen-Hwa; Liao, Yi-Chun - In: Journal of Services Marketing 35 (2020) 4, pp. 428-441
Purpose: This study aims to examine how a manager’s learning goal orientation (LGO) influences frontline service employees’ (FSEs’) engagement in cross-selling activities. Such engagements must exist before they can achieve service–sales ambidexterity. Drawing on achievement goal theory...
Persistent link: https://www.econbiz.de/10012413502