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An investigation of nonbeneficiary reactions to discretionary preferential treatments
Chan, Kimmy Wa; Yim, Chi-kin; Gong, Taeshik - In: Journal of service research 22 (2019) 4, pp. 371-387
Persistent link: https://www.econbiz.de/10012127929
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Strengthening customer loyalty through intimacy and passion : roles of customer-firm affection and customer-staff relationships in services
Yim, Chi-kin; Tse, David K.; Chan, Kimmy Wa - In: Journal of marketing research : JMR 45 (2008) 6, pp. 741-756
Persistent link: https://www.econbiz.de/10003794574
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Do customers and employees enjoy service participation? : synergistic effects of self- and other-efficacy
Yim, Chi-kin; Chan, Kimmy Wa; Lam, Simon S. K. - In: Journal of marketing 76 (2012) 6, pp. 121-140
Persistent link: https://www.econbiz.de/10009670256
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Is customer participation in value creation a double-edged sword? : evidence from professional financial services across cultures
Chan, Kimmy Wa; Yim, Chi-kin; Lam, Simon S. K. - In: Journal of marketing 74 (2010) 3, pp. 48-64
Persistent link: https://www.econbiz.de/10008822104
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How firms can create delightful customer experience? : contrasting roles of future reward uncertainty
Zou, Lili Wenli; Yim, Chi-kin; Chan, Kimmy Wa - In: Journal of business research : JBR 147 (2022), pp. 477-490
Persistent link: https://www.econbiz.de/10013271528