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Kano model : a dynamic approach for classifying and prioritising requirements of airline travellers with three case studies on international airlines

Shahin, Arash; Zairi, Mohamed - In: Total quality management & business excellence : an … 20 (2009) 9/10, pp. 1003-1028

Persistent link: https://www.econbiz.de/10003921608

Corporate governance as a critical element for driving excellence in corporate social responsibility

Shahin, Arash; Zairi, Mohamed - In: International journal of quality & reliability management 24 (2007) 7, pp. 753

Persistent link: https://www.econbiz.de/10007760048

Kano model: A dynamic approach for classifying and prioritising requirements of airline travellers with three case studies on international airlines

Shahin, Arash; Zairi, Mohamed - In: Total quality management & business excellence : an … 20 (2009) 9, pp. 1003

Persistent link: https://www.econbiz.de/10008311701

Corporate governance as a critical element for driving excellence in corporate social responsibility

Shahin, Arash; Zairi, Mohamed - In: International Journal of Quality & Reliability Management 24 (2007) 7, pp. 753-770

Purpose – The purpose of this paper is to enhance understanding of corporate governance (CG) in delivering excellence in corporate social responsibility (CSR). Design/methodology/approach – The paper demonstrates models of CG and the associated elements affecting CSR. It addresses the...

Persistent link: https://www.econbiz.de/10014800441