Qualitätsmanagement ist wieder in aller Munde. Der Spielzeugwarenhersteller Mattel war erst unlängst gezwungen, 21 Millionen in China produzierte Spielzeuge zurückzurufen. Die Gründe lagen beispielsweise in unzulässig hohem Bleigehalt in den Farben und in der Verschluckungsgefahr von...

The purpose of this article is to develop an ordonomic conceptualization of corporate citizenshipand new governance that (a) provides a framework for positively explaining thepolitical participation of companies in new governance processes and (b) does not weakenbut instead strengthens the...

The purpose of this article is to develop an ordonomic conceptualization of corporate citizenshipand new governance that (a) provides a framework for positively explaining thepolitical participation of companies in new governance processes and (b) does not weakenbut instead strengthens the...

Der Artikel entwickelt in Auseinandersetzung mit Alfred Krupps Wohlfahrtsprogrammaus dem 19. Jahrhundert einen ordonomischen Beitrag zum strategischen Risikomanagement.Die These lautet, dass Unternehmen ‚Moral als Produktionsfaktor‘einsetzen können, wenn es ihnen gelingt, mit Hilfe...

We analyze the effect of investments in corporate social responsibility(CSR) on workers’ motivation. In our experiment, a gift exchange game variant,CSR is captured by donating a certain share of profits to a charity. Weare testing for CSR effects by varying the possible share of profits given...

Increasingly, retailers nowadays have to focus on service marketing strategies and tactics to differentiate themselves from their competitors.Delivering high levels of service quality becomes crucial for long-term success. Since customers' perception of service quality depends very muchon the...

The growing awareness of the issue of corporate social responsibility (CSR) has raised thequestions about how responsible behavior of firms would impact employees’ well-being. Thispaper investigates the link between corporate social responsibility and job satisfaction, whichis a more widely...

This paper presents the results of a field study at a large financial services firm that combinesmultiple methods, including two economic experiments, to measure ethical norms and theirbehavioral correlates. Standard survey questions eliciting ethical evaluations of actions in on-thejobethical...