Temos aktualumas: turizmo paslaugų kokybę lemia platus faktorių spektras: informacijos pateikimas, inovacijos, profesionalumas, įvaizdis, poreikių nustatymas, aptarnavimas, nauda vartotojui ir kt. Yra natūralu, jog klientai mato ir vertina tai, su kuo jie patys tiesiogiai susiduria, t.y....

This study investigates how professional service firms (PSFs) compete in the market. Drawing on strategic marketing literature, a managerial rather than customer perspective is adopted. The study investigates the competitive positions sought by professional service providers and the specific...

Thomas Cook is one of the largest tourism industry in Europe and UK. It aims to achieve the top-loved tourism industry, personalised holiday experiences, delivering inspiring for all its customers. It offers multiple services related to tourism, like airlines, hotels, cruises, foreign exchange,...

Thomas Cook is one of the largest tourism industry in Europe and UK. It aims to achieve the top-loved tourism industry, personalised holiday experiences, delivering inspiring for all its customers. It offers multiple services related to tourism, like airlines, hotels, cruises, foreign exchange,...

The Australian screen business is facing new challenges to stay competitive. Increasing globalization on the one hand offers new opportunities for service-related companies but on the other hand raises the competition in drawing the attention of production companies. Motivated by a lack of...

Configurable process models are integrated representations of multiple variants of a process model in a given domain, e.g. multiple variants of a shipment-to-delivery process in the logistics domain. Configurable process models provide a basis for managing variability and for enabling reuse of...

Process is perennial. Within any business activity or enterprise it is crucial that the variable of "operational efficiency" is maintained at sufficiently high levels, such that the return on investment is sustainable enough to justify its continued existence. Business Process Management (BPM)...

In a resource constrained business world, strategic choices must be made on process improvement and service delivery. There are calls for more agile forms of enterprises and much effort is being directed at moving organizations from a complex landscape of disparate application systems to that of...

In a resource constrained business world, strategic choices must be made on process improvement and service delivery. There are calls for more agile forms of enterprises and much effort is being directed at moving organizations from a complex landscape of disparate application systems to that of...

Real-world business processes are resource-intensive. In work environments human resources usually multitask, both human and non-human resources are typically shared between tasks, and multiple resources are sometimes necessary to undertake a single task. However, current Business Process...