of 221 firms in Singapore that use ocean freight shipping services, examines service recovery issues related to … levels of satisfaction of customers. Finds that users of these services can identify problems they experience with ocean … freight shipping services, and this may impact their choice of most preferred vs. least preferred shipping line. Concludes by …

The importance of services procurement increases constantly. However, empirical studies identify deficits in realising … the tremendous opportunities of strategic procurement of services in day-to-day business – caused by the difference of … services compared to goods resulting in a higher degree of complexity and uncertainty.Using neo-institutional approaches, the …

Customer-oriented service provision as in customer solutions or services results in new requirements for the …-oriented services in comparison to other services and their impact on organisational activities. To this end, the thesis examines the … of customer-oriented service provision for organisational communication processes. Finally, the potential of information …

The substance of communication inventions is the allowance to client, which the client gives to himself by buying the … products or services. In this case, it doesn´t deal not only for the allowance,which each firm offers in the form of additive … services, but for the allowance, which arises by the feature product perception and duty service. The customer must feel the …

Nachhaltigkeit und ihrer Kommunikation für die Financial Community. Im Mittelpunkt steht die Frage, ob unternehmerische …The author analyses the importance of corporate sustainability and its communication to the financial community. She … has surveyed financial analysts and financial journalists who are intermediaries in the communication between investors …

trading patterns are strictly decreasing in agents' confidence in private signals. Interestingly, social communication can …Standard rational expectations models assume away direct communication among speculative traders and resort to … activity in financial markets. Yet, a growing literature documents that social communication affects individual trading …

Nutzer in den Handel mit solchen Systemen. Die hier heutzutage eingesetzten Lösungen, die sichere Kommunikation zwischen … eines Vertrauensdienstes übernimmt. Zu deren technischen Umsetzung wird eine Web-Services basierte Dienstumgebung eingesetzt … trust in such systems. Current solutions focus on providing secure communication and authentification methods. It is …

dynamics in the different treatments. Finally, we find that the amount and distribution of communication messages and not the … content of the communication explains the differences between group performances." …

"We develop an evolutionary game theory model for a limited access common pool resource. With full disclosure of …. We also formally model the effect of electronic communication on individual behaviour and the stability of coalition … predictions. Cooperation with E-mail communication is a function of the number of self-identified cooperators and as predicted …