organization-wide information and action on customers and competitors. In accounting, research into ‘strategic management …

accomplished research to determine whether Malaysian local bank customers’ perceptions of service quality and its dimensions relate … their employees and customers; using customer-oriented processes and training programs within an increasingly diverse …

It is important to create the contingent of loyal customers and to form positive attitude to the loyalty benefit when … supermarket is to establish loyalty towards its customers. The high level of loyal customer’s will enable to increase the … project part tools promoting the formation of customer’s loyalty and essential offers are presented for CENTO supermarket in …

discussions with licensees, retired licensees and older pub customers, to collect their reflections on the industry. Findings …

, the paper extends the knowledge on the mediating factors that influence the likelihood of dissatisfied B-to-B customers …

by investigating why dissatisfied B2B customers do not switch service providers. Specifically, it develops and tests a … social exchange-based model examining how dissatisfied, but behaviourally loyal, customers act in terms of their repurchase … and calculative commitment significantly increase customers’ repurchase intentions. The findings also indicate that …