Customer interaction in service innovation : a checklist for service innovators
Year of publication: |
2009
|
---|---|
Authors: | Kuusisto, Arja ; Riepula, Mikko |
Published in: |
Supporting service innovation through knowledge management : practical insights & case studies. - [Liestal] : Swiss Knowledge Management Forum [u.a.], ISBN 978-3-033-01918-8. - 2009, p. 169-184
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Subject: | Unternehmensdienstleistung | Business services | Innovation | Kunden | Customers |
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