affect staff performance, their satisfaction with their job and their quitting intentions. With that in mind, this study …, job satisfaction, affective commitment and instrumental commitment, and intention to leave the organisation. The study is … service orientation positively impacts their behaviour towards customers, as does training. However, employee satisfaction and …

is particularly important for relationship satisfaction and trust, which are in turn important for positive behavioural … intentions (satisfaction), and for reducing consumer activism (satisfaction and trust). Relationship commitment was found to be …

satisfaction with their financial planners; not least because the provision of effective financial planning and advice, delivered … clients were asked to indicate their satisfaction with their financial advisers, the planning process and the advice they … including family relationships, mental health and well-being, and overall life satisfaction. …

this study is to explore the drivers of satisfaction and dissatisfaction for overseas service customers of higher education … critical incidents were collected. Findings from this study show that service satisfaction and dissatisfaction for … show that the drivers of satisfaction and dissatisfaction for international students are not necessarily the same …

This study investigates customer satisfaction using a market segmentation approach. Yet emerging customer satisfaction … research has been investigating satisfaction only at the aggregate level. In this study, customer satisfaction is examined in … whether and how they search for information (passive, rational-active, relational-dependent) has an effect on satisfaction …

to identifythe groups of customers taking into consideration their level of satisfaction as well as their social …

-reward contingencies, satisfaction and motivation. After reviewing the theoretical and empirical literature and testing two theoretical …

This paper examines the relative influence of two key antecedents of brand loyalty-satisfaction and involvement and the …, involvement with the service category will be more dominant in its influence on brand loyalty than satisfaction with the preferred … brand. Furthermore, it was found that experience moderated the influence of involvement and satisfaction on attitudinal …