Die vorliegende Arbeit betrachtet den Zusammenhang zwischen der Internationalisierung unternehmensinterner Forschungs- und Entwicklungsaktivit?ten sowie neuer Informations- und Kommunikationstechnik.Es l?sst sich feststellen, dass der Bereich der Forschung und Entwicklung bisher nicht in dem...

The following paper focuses on PokerNews.com website’s feature development. The purpose of the paper is to propose managerial suggestions how to optimize the model of development in terms of time.Rapid software development has become an important factor in informational technology business...

The aim of this paper is to present risk analysis procedures successfully applied by several Czech small and medium enterprises. The paper presents in detail the individual steps we use in risk analysis of small and medium enterprises in the Czech Republic. Suggested method to risk analysis is...

Online price comparison agents (shopbots) allow consumers toinstantaneously receive price and other information from many onlineretailers. Online consumer clickstream data from ComScore Inc.demonstrate that consumers are increasingly using shopbots to conductsearch. This phenomenon raises such...

The purpose of this paper is to report on a study based around a commercial facilities management (FM) service provider's creation of an internal benchmark of how services for an acute hospital perform in terms of service quality. Principally, the paper discusses the emergence and significance...

While Information services function’s (ISF) service quality is not a new concept and has received considerable attention for over two decades, cross-cultural research of ISF’s service quality is not very mature. The author argues that the relationship between cultural dimensions and the...

Since the 1980s, industries and researchers have sought to better understand the quality of services due to the rise in their importance (Brogowicz, Delene and Lyth 1990). More recent developments with online services, coupled with growing recognition of service quality (SQ) as a key contributor...

The objective of this research was to assess the quality of service delivered by MTN to itssubscribers. The mobile telecommunications industry in South Africa is not sufficientlycompetitive and so mobile operators can afford to ignore the quality of services theyprovide to their subscribers...

As marketers and researchers we understand quality from the consumer's perspective, and throughout contemporary service quality literature there is an emphasis on what the consumer is looking for, or at least that is the intention. Through examining the underlying assumptions of dominant service...