Six Sigma provides a framework for quality improvement and business excellence. Introduced in the 1980s in …

Service quality evaluation based on the "flyLAL-Lithuanian Airlines" caseThe object of the thesis: Service quality of … the airline. The problem of the research: Insufficient attention to the service quality of the airline. The aim of the … satisfied with the quality of service provided.Conclusions and recommendations: Services provided by the airlines differ from …

only significant brand effect is the effect of airline brand on perceived quality. … service quality, perceived service value, and willingness to buy travel services. Results indicate that: (1) price has a … substantial direct effect on consumer perceptions of quality and an inverse effect on consumer perceptions of value and …

have had its origin in deregulation which allowed firms to advertise their services and solicit new clients, encouraging … of having separated two key forms of deregulation, namely advertising and solicitation, by 6 years. This allows us to … increases in fees, not decreases, which suggests that quality-based advertising took place, and not price-based advertising. In …

The aim of the master thesis is to analyze the quality of customer service in National social insurance Taurage …‘s department. The paper analyzes the customer service quality influencing factors for improving the quality of customer service …’s customers have a good quality service and the office staff are recognized as a qualified and knowledgeable specialists. The main …

profitability of Russian enterprises in the region of Omsk. Based on the finalyearly reports of the enterprises it is shown, that in … this article only the gross profit, or the profitability of the grossprofit are discussed. For the year 2000, the average … profitability of the gross profit of the examinedenterprises amounted to 2,0 %. The profitability on the basis of the profit before …

The work's main purpose is the development of a quality-centered description model for usage scenarios in E …-based scenarios). Beside the quality-oriented approach, the central idea is the development of an integrated model for description and … reception are critically analyzed. A topical representation of the concepts of quality is followed by the development of a …

growth, quality of products and/or services, and process time) were perceived the most importance among manufacturing … managers (85.3%, 79.4% and 76.5% respectively). Three KPIs (i.e. customer satisfaction, quality of products and/or services … customer satisfaction (84.8), while non-manufacturing used quality products/services (60.9%); sales and sales growth (54 …