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Outcome-based contracts as a driver for systems thinking and service-dominant logic in service science: evidence from the defence industry
Ng, Irene C. L.; Maull, Roger S.; Yip, Nick - 2009
Two outcome-based defence contracts are studied in the attempt to better understand the provision of services in …
Persistent link: https://www.econbiz.de/10009440919
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Assessing value-in-use: A conceptual framework and exploratory study
Macdonald, E; Wilson, H; Martinez, V; Toossi, A - 2011
Developing approaches for understanding customer perceived value is a priorityfor managers and scholars alike. A conceptual framework for assessment of value-in-use is proposed and explored within the context of a maintenance serviceprovider. In contrast to value models in previous empirical...
Persistent link: https://www.econbiz.de/10009463057
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Strategic procurement of services – Fundamentals and analysis of the impact of service characteristics based on neo-institutional approaches
Thiell, Marcus - 2006
The importance of services procurement increases constantly. However, empirical studies identify deficits in realising … the tremendous opportunities of strategic procurement of services in day-to-day business – caused by the difference of … services compared to goods resulting in a higher degree of complexity and uncertainty.Using neo-institutional approaches, the …
Persistent link: https://www.econbiz.de/10009451151
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Betriebliche Kommunikationsprozesse bei Dienstleistern : Herausforderungen für Organisation und IT durch Kundenorientierung (Anhang)
Kordowich, Philipp - 2010
Customer-oriented service provision as in customer solutions or services results in new requirements for the …-oriented services in comparison to other services and their impact on organisational activities. To this end, the thesis examines the …
Persistent link: https://www.econbiz.de/10009451195
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Leaving the L-Space; Kundenintegration als Erklärungsansatz multinationaler Unternehmen im Dienstleistungssektor - Eine Weiterentwicklung des OLI-Modells
Radmacher-Nottelmann, Nils A. - 2010
Dienstleistung, so dass der Kunde direkt in die Wertschöpfungskette integriert wird. Diese Eigenschaft der Dienstleistungsproduktion … Dienstleistungssektor unter besonderer Berücksichtigung der Kundenintegration erklärt werden kann.Als Ausgangspunkt wird argumentiert, dass … erklären.Die zentrale Bedeutung der Kundenintegration bei der Entstehung von MNU im Dienstleistungssektor wird zudem empirisch …
Persistent link: https://www.econbiz.de/10009447148
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Acquisition integration framework for technology enterprise : the human factor
Lewis, Kyle (contributor) - 2010
Acquisitions are common in today’s business and people involved in acquisitions face challenges when they become part of this process. This thesis aims to provide an understanding of the human factors that determine the outcome of acquisition integration. Various frameworks exist in the...
Persistent link: https://www.econbiz.de/10009429314
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Identifying Risk and its Impact on Contracting Through a Benefit Based-Model Framework in Business to Business contracting: Case of the defence industry
Ng, I.; Yip, N. - 2009
the design of services under such a contractualenvironment and provides a research agenda for future studies in this area. …
Persistent link: https://www.econbiz.de/10009463171
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Mobilizing the brand experience : the adoption and use of mobile media in building consumer relationships in China
Zhao, Jing - 2011
This research examines why and how brand owners in China adopt and use mobile media in marketing campaigns to deliver co-creation brand experiences and build consumer relationships. China represents an interesting case to study as it has leapfrogged into the age of consumer society and mobile...
Persistent link: https://www.econbiz.de/10009483231
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The impact of service orientation on relationship quality and future intentions
Beatson, Amanda T.; Lings, Ian - 2004
This paper examines the impact of service orientation (SO) on relationship quality, and its consequences for consumer behaviour in the travel industry. Specifically consumers' positive behavioural intentions, perceptions of switching costs, and consumer activism are examined as consequences of...
Persistent link: https://www.econbiz.de/10009437676
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The Relevance of IMC to Professional Service Firms
Moffatt, Jennifer J.; Luck, Edwina M. - 2007
No other sector in the economy influences business decisions like professional services, and while large commercial …
Persistent link: https://www.econbiz.de/10009437770