Showing 1 - 10 of 1,992
Two outcome-based defence contracts are studied in the attempt to better understand the provision of services in maintenance, repair and overhaul (MRO) environment that iscontracted on the outcome of the equipment, rather than the provision of equipment. Thenature of the contract changes the...
Persistent link: https://www.econbiz.de/10009440919
Developing approaches for understanding customer perceived value is a priorityfor managers and scholars alike. A conceptual framework for assessment of value-in-use is proposed and explored within the context of a maintenance serviceprovider. In contrast to value models in previous empirical...
Persistent link: https://www.econbiz.de/10009463057
community engagement. It does so particularly through a nonprofit marketing lens, that is, from the perspective of the nonprofit … marketing skills to win such support. At the moment, corporate giving represents only a small measure of the funds feeding the …' own requirements, is also critical to practice and scholarship alike. Thus, while written using a nonprofit marketing lens …
Persistent link: https://www.econbiz.de/10009437688
Im Marketing konkurrieren eine Reihe von Theorien um Aufmerksamkeit, Unterstützung durch akademische Forschung und … und Soziologie. Alles in allem ist die Marketing-Forschung stark zersplittert. Die vorliegende Arbeit behandelt die … Marketingtheorie. Zuerst beschreibt diese Diplomarbeit verschiedene Konzepte und Probleme des Marketings und der Marketingtheorie …
Persistent link: https://www.econbiz.de/10009467120
Purpose – This paper seeks to empirically examine the relationship between corporate image and customer satisfaction in the leisure services sector. It also aims to examine the mediating impact of employees and servicescape on this relationship. Design/methodology/approach – Data were...
Persistent link: https://www.econbiz.de/10009484049
The Technology Acceptance Model (TAM) aims to understand consumers’ adoption of new technologies. Some 30 years after TAM was first proposed, it is still widely used today. This paper proposes an extended version of the TAM, with the primary addition to it being the construct of consumers’...
Persistent link: https://www.econbiz.de/10009484053
Purpose – Joseph Pine and Jim Gilmore coined the term “experience economy” to describe a paradigm shift in consumption. To survive in this new economy, businesses must provide customers with memorable consumption experiences. The purpose of this paper is to suggest eight ingredients that...
Persistent link: https://www.econbiz.de/10009441802
This article extends the Berry, Levinsohn, Pakes (1995) model to include retail services by Boston supermarkets in an equilibrium model of breakfast cereals and then tests alternative vertical pricing games between manufacturers and supermarkets to ascertain who’s got the pricing power....
Persistent link: https://www.econbiz.de/10009444860
?paradigmapping? and demonstrate that this concept can be employed to transcend incommensurability in the field of marketing. We also … wish to argue the case for considering marketing?s potential as a moral art rather than the amoral science we submit it has …
Persistent link: https://www.econbiz.de/10009482284
This paper focuses on supply-related functions in nontraditional areas, an innovative distribution marketing approach …
Persistent link: https://www.econbiz.de/10009482099