This study empirically examines the impact of IT capability on firms' performance and evaluates whether firms' IT capabilities play a role in improving employee capability, customer value, customer satisfaction, and ultimately business performance. The results were based on comparing the...

Klientų lojalumo valdymo idėja sulaukia vis daugiau įmonių dėmesio, o šiandieninėje ekonomikos recesijoje, klientų išsaugojimas ir jų lojalumo didinimas tampa svarbiausia veiklos kryptimi. Daugiausiai dėmesio įmonės pradėjo skirti ne naujų klientų paieškai, o santykių su...

The tenets of relationship marketing are useful in understanding the success of a service provider. Based on a sample of 221 firms in Singapore that use ocean freight shipping services, examines service recovery issues related to satisfaction. It was found that service recovery methods such as...

Rund 30 Jahre Forschung verweisen auf die Rolle organisationaler Sozialisationstaktiken für die Entwicklung positiver Arbeitseinstellungen und -verhaltensweisen von neuen Mitarbeitern, insbesondere für zentrale Variablen wie der Rollenklarheit, der organisationalen Bindung, der Verbleibabsicht...

The basic objective of the empirical study is to identify the influence of organizational socialization (OS) and organizational climate (OC) on knowledge management (KM) among the banking sector of Pakistan. The above said sector is selected as population of the current research. By using the...

Market orientation has been cited as a source of competitive advantage that allows the firm to construct offerings superior to those of competitors by the effective collection and dissemination of and reaction to market intelligence. Previous work on market orientation has focused on the effort...

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