satisfaction bystrongly influencing the performance of service quality although causality cannot beassumed. It is recommended that … service providers including contractors andconsultants devote more efforts to improve their performance on the attributes …

optimality of a bank's risk-reward trade-off. Conventional accounting-based performance measures such as return on assets and … a bank is tasked with the management of interest rate risk in the 'banking book' of its balance sheet. Managing interest …The financial intermediation function that a bank performs dictates the existence of a risk-reward trade-off embedded …

additional purpose is to determine bank chief executive officers’ ability to predict consumer expectations in the area of service … delivery.The theoretical portion of the study focused upon a review of the history of banking in the United States and its … subunit, the State of Texas, which is uniquely different from the banking systems of Europe and Asia. The literature was also …

literature. It was administered on 300 bank relationship officers in Ghana with the underlying reason that they have what it … communicating customers’ needs, exhibit high degree of professionalism in the discharge of their banking duties and be prompt in …