ziehen. Artikel 2 untersucht den Zusammenhang von Kundenzufriedenheit und Loyalität. Artikel 3 analysiert … with a consumer. Article 2 deals with sustaining consumer-relationships and the role of satisfaction in retaining customers …

affect staff performance, their satisfaction with their job and their quitting intentions. With that in mind, this study …, job satisfaction, affective commitment and instrumental commitment, and intention to leave the organisation. The study is … service orientation positively impacts their behaviour towards customers, as does training. However, employee satisfaction and …

is particularly important for relationship satisfaction and trust, which are in turn important for positive behavioural … intentions (satisfaction), and for reducing consumer activism (satisfaction and trust). Relationship commitment was found to be …

satisfaction with their financial planners; not least because the provision of effective financial planning and advice, delivered … clients were asked to indicate their satisfaction with their financial advisers, the planning process and the advice they … including family relationships, mental health and well-being, and overall life satisfaction. …

show that the drivers of satisfaction and dissatisfaction for international students are not necessarily the same … this study is to explore the drivers of satisfaction and dissatisfaction for overseas service customers of higher education … critical incidents were collected. Findings from this study show that service satisfaction and dissatisfaction for …

This study investigates customer satisfaction using a market segmentation approach. Yet emerging customer satisfaction … research has been investigating satisfaction only at the aggregate level. In this study, customer satisfaction is examined in … whether and how they search for information (passive, rational-active, relational-dependent) has an effect on satisfaction …