Narrow search
Showing 1 - 10 of 76
Cover Image
Customer proactive training vs customer reactive training in retail store settings : effects on script proficiency, customer satisfaction, and sales volume
Nicod, Lionel; Llosa, Sylvie; Bowen, David E. - In: Journal of retailing and consumer services 55 (2020), pp. 1-12
Persistent link: https://www.econbiz.de/10012268798
Cover Image
How does training improve customer service quality? : the roles of transfer of training and job satisfaction
Shen, Jie; Tang, Chunyong - In: European management journal 36 (2018) 6, pp. 708-716
Persistent link: https://www.econbiz.de/10011956274
Cover Image
Impacts of Training Service Quality on Student Satisfaction and Word-of-Mouth in Online English Training
Vu, Chi Huynh; Ha Nam Khanh, Giao - 2022
This article aims at investigate components that comprise services quality and the impacts of service quality on student satisfaction and word-of-mouth in online English training. The combined method of quantitative and qualitative research was used, data from 502 students were collected and...
Persistent link: https://www.econbiz.de/10014237139
Cover Image
The effect of participatory training on satisfaction : the mediating role of effectiveness
Sri Murni Setyawati; Suliyanto, Suliyanto; Novandari, Weni - In: International journal of economic perspectives : IJEP 11 (2017) 3, pp. 1118-1126
Persistent link: https://www.econbiz.de/10012210899
Cover Image
Dynamische Wertschöpfungsnetzwerke in der Weiter- und Fortbildung : Phänomen des Bedarfs an zeitgemäßen Formen des Lebenslangen Lernens?
Voigtländer, Christine - In: Perspektiven des lebenslangen Lernens - dynamische …, (pp. 281-302). 2010
Persistent link: https://www.econbiz.de/10003969944
Cover Image
Customer service intelligence : perspectives for human resources and training
Van Der Wagen, Lynn - 2008
Persistent link: https://www.econbiz.de/10003578902
Cover Image
Vertrauen ist alles : Kundenmanagement im Seminarbereich
Schwarz, Katrin - In: Effektives Customer Relationship Management : …, (pp. 171-177). 2013
Persistent link: https://www.econbiz.de/10009672130
Cover Image
E-Learning : Integrations- und Differenzierungsbedarfe aus Kundensicht
Reiß, Michael - In: Entwicklungen im Produktionsmanagement, (pp. 279-299). 2004
Persistent link: https://www.econbiz.de/10001979923
Cover Image
Marktanforderungen an universitäre Weiterbildung
Knust, Michaela; Hagenhoff, Svenja - In: E-Learning : Einsatzkonzepte und Geschäftsmodelle ; …, (pp. 407-422). 2005
Persistent link: https://www.econbiz.de/10003081292