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~source:"econis"
~subject:"Customer loyalty"
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Customer loyalty
Beziehungsmarketing
1,061
Relationship marketing
1,061
Customer retention
905
Kundenbindung
902
Consumer behaviour
824
Konsumentenverhalten
824
Customer satisfaction
738
Kundenzufriedenheit
738
Service quality
485
Dienstleistungsqualität
484
customer loyalty
358
customer satisfaction
139
Brand management
137
Markenführung
137
Einzelhandel
108
Retail trade
108
Confidence
106
Vertrauen
106
Brand image
97
Markenimage
97
Social Web
90
Social web
90
Electronic Commerce
83
Online retailing
83
Online-Handel
83
Bank
80
E-commerce
79
Deutschland
78
Germany
78
Customer service
76
Kundenservice
76
Customer Loyalty
75
Online-Marketing
75
Corporate Social Responsibility
74
Corporate social responsibility
74
Internet marketing
73
service quality
71
Customer value
64
Kundenwert
63
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Undetermined
233
Free
36
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Article
342
Book / Working Paper
6
Type of publication (narrower categories)
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Article in journal
341
Aufsatz in Zeitschrift
341
Conference paper
6
Konferenzbeitrag
6
Graue Literatur
4
Non-commercial literature
4
Arbeitspapier
2
Working Paper
2
Aufsatz im Buch
1
Book section
1
Hochschulschrift
1
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Language
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English
348
Author
All
Prentice, Catherine
6
Frank, Björn
4
Bilgihan, Anil
3
El-Adly, Mohammed Ismail
3
Enkawa, Takao
3
Izogo, Ernest Emeka
3
Kasoga, Pendo Shukrani
3
Molinillo, Sebastian
3
Schvaneveldt, Shane J.
3
Tegambwage, Amani Gration
3
Wong, IpKin Anthony
3
Abbas Mardani
2
Agrawal, Shiv Ratan
2
Aksoy, Lerzan
2
Anaya-Sánchez, Rafael
2
Athanasopoulou, Pinelopi
2
Babakus, Emin
2
Babar, Samreen Fahim
2
Baumann, Chris
2
Berezan, Orie
2
Bin Jusoh, Ahmad
2
Biswas, Abhijeet
2
Bowen, John T.
2
Chen, Shu-Ching
2
Chuah, Stephanie Hui-wen
2
El-Manstrly, Dahlia
2
Gamage, Thilini Chathurika
2
Giovanis, Apostolos
2
Hamin, Hamin
2
Hapsari, Raditha
2
Hoadley, Susan
2
Hong, Zhao
2
Jaiswal, Deepak
2
Japutra, Arnold
2
Jha, Subhash
2
Jun, Minjoon
2
Jung, Jin Ho
2
Kandampully, Jay
2
Kant, Rishi
2
Khalil Md Nor
2
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Published in...
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Journal of retailing and consumer services
42
Journal of business research : JBR
18
International journal of contemporary hospitality management
12
The TQM journal : the international review of organizational improvement
11
The international journal of bank marketing : IJBM
11
International journal of hospitality management
9
Asia Pacific journal of marketing and logistics
8
Journal of the Academy of Marketing Science
8
Service business
8
International journal of quality & reliability management
7
The journal of services marketing
7
Australasian marketing journal
6
International journal of quality and service sciences
6
Journal of Islamic marketing
6
Journal of financial services marketing
6
Journal of service management
6
The journal of business & industrial marketing
6
Marketing intelligence & planning
5
Journal of retailing
4
Journal of service theory and practice : JSTP
4
Tourism management : research, policies, practice
4
Business horizons
3
European journal of marketing : EJM
3
Industrial marketing management : the international journal for industrial and high-tech firms
3
International journal of retail & distribution management
3
Journal of customer behaviour
3
Management research review
3
Marketing letters : a journal of research in marketing
3
Technological forecasting & social change : an international journal
3
Tourism management perspectives : TMP
3
Contemporary economics
2
European business review
2
Future Business Journal
2
Information technology and management
2
International journal of bank marketing
2
International journal of corporate social responsibility : CSR, sustainabilitiy, ethics and governance
2
International journal of emerging markets
2
International journal of wine business research : IJWBR
2
Journal of Indian business research
2
Journal of air transport management
2
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Source
All
ECONIS (ZBW)
Other ZBW resources
562
USB Cologne (business full texts)
42
RePEc
39
BASE
29
USB Cologne (EcoSocSci)
21
EconStor
12
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1
The role of service fairness in the service quality - relationship quality - customer loyalty chain : an empirical study
Giovanis, Apostolos
;
Athanasopoulou, Pinelopi
; …
- In:
Journal of service theory and practice : JSTP
25
(
2015
)
6
,
pp. 744-776
Persistent link: https://www.econbiz.de/10011392388
Saved in:
2
The impact of users’ characteristics on customer lifetime value raising : evidence from mobile data service in China
Qi, Jia-Yin
;
Qu, Qi-Xing
;
Zhou, Yong-Pin
;
Li, Lei
- In:
Information technology and management
16
(
2015
)
4
,
pp. 273-290
Persistent link: https://www.econbiz.de/10011398806
Saved in:
3
It’s all relative : how customer-perceived competitive advantage influences referral intentions
Mende, Martin
;
Thompson, Scott A.
;
Coenen, Christian
- In:
Marketing letters : a journal of research in marketing
26
(
2015
)
4
,
pp. 661-678
Persistent link: https://www.econbiz.de/10011399180
Saved in:
4
Nonlinear impact of online retail characteristics on customer satisfaction and loyalty
Tontini, Gerson
;
Silva, Júlio Cesar da
;
Beduschi, …
- In:
International journal of quality and service sciences
7
(
2015
)
2/3
,
pp. 152-169
Persistent link: https://www.econbiz.de/10011400401
Saved in:
5
Antecedents of the client's trust in low- versus high-consequence decisions
Terres, Mellina da Silva
;
Santos, Christiane Pizzutti dos
; …
- In:
The journal of services marketing
29
(
2015
)
1
,
pp. 26-37
Persistent link: https://www.econbiz.de/10010531133
Saved in:
6
The relative contribution of love and trust towards customer loyalty
Chen, Shu-Ching
;
Quester, Pascale G.
- In:
Australasian marketing journal
23
(
2015
)
1
,
pp. 13-18
Persistent link: https://www.econbiz.de/10011284767
Saved in:
7
Multilevel environment induced impulsive gambling
Wong, IpKin Anthony
;
Prentice, Catherine
- In:
Journal of business research : JBR
68
(
2015
)
10
,
pp. 2102-2108
Persistent link: https://www.econbiz.de/10011373144
Saved in:
8
Casino marketing, problem gamblers or loyal customers?
Prentice, Catherine
;
Wong, IpKin Anthony
- In:
Journal of business research : JBR
68
(
2015
)
10
,
pp. 2084-2092
Persistent link: https://www.econbiz.de/10011373152
Saved in:
9
Do the roles of switching barriers on customer loyalty vary for different types of hotels?
Zhang, Hanqin Qiu
;
Ye, Haobin
;
Bai, Billy
;
Wang, Wei Heng
- In:
International journal of hospitality management
46
(
2015
),
pp. 89-98
Persistent link: https://www.econbiz.de/10011301991
Saved in:
10
Transitioning loyalty programs : a commentary on "the relationship between customer loyalty and customer satisfaction"
Bowen, John T.
;
Chen McCain, Shiang-Lih
- In:
International journal of contemporary hospitality management
27
(
2015
)
3
,
pp. 415-430
Persistent link: https://www.econbiz.de/10011308462
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