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Role of service quality and customer satisfaction in firm's performance : evidence from Pakistan hotel industry
Shah, Syed Naseeb Ullah; Jan, Shahid; Baloch, Qadar Bakhsh - In: Pakistan journal of commerce and social sciences 12 (2018) 1, pp. 167-182
The purpose of the study is to investigate the effect of customer's satisfaction and service quality towards the hotels … Pakistan. The sample of hotels comprised of 10 hotels from each city and 20 customers at each hotel were taken as respondents … actual attributes of service quality and customer satisfaction. The study considered that the hotel customers experience is …
Persistent link: https://www.econbiz.de/10011934091
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Effect of sustainable competitive advantage on business excellence in the hotel industry
Anand, Deepali; Munjal, Alka - In: International journal of business excellence : IJBEX 32 (2024) 4, pp. 545-560
Persistent link: https://www.econbiz.de/10015061396
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Influence of critical success factors of total quality management on financial and non-financial performance of hospitality industry : an empirical study
Nair, Girish Karunakaran; Choudhary, Nidhi - In: International journal of productivity and quality … 17 (2016) 4, pp. 409-436
Persistent link: https://www.econbiz.de/10011588115
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Human resource management in hospitality firms in Egypt : does size matter?
Sobaih, Abu Elnasr E. - In: Tourism and hospitality research : the surrey quarterly … 18 (2018) 1, pp. 38-48
Persistent link: https://www.econbiz.de/10011846747
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Do investors react differently? : evidence from hospitality sector during the covid-19 pandemic
Tosun, Onur Kemal - In: Finance research letters 49 (2022), pp. 1-7
Persistent link: https://www.econbiz.de/10013478841
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How does strategic planning-linked leadership and management process affect hospitals' performance?
Nasution, Fahmi Natigor; Erlina; Absah, Yeni; Rujiman, … - In: International journal of product lifecycle management : … 15 (2024) 3, pp. 201-217
Persistent link: https://www.econbiz.de/10015065396
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Total quality management, corporate social responsibility and performance in the hotel industry
Benavides Velasco, Carlos A.; Quintana García, Cristina; … - In: International journal of hospitality management 41 (2014), pp. 77-87
Persistent link: https://www.econbiz.de/10010403079
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Prioritizing lean management practices in public and private hospitals
Hussain, Matloub; Malik, Mohsin - In: Journal of health organization and management 30 (2016) 3, pp. 457-474
Persistent link: https://www.econbiz.de/10011529569
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Are you good enough? : CSR, quality management and corporate financial performance in the hospitality industry
Franco, Stefano; Caroli, Matteo; Cappa, Francesco; Del … - In: International journal of hospitality management 88 (2020), pp. 1-12
Persistent link: https://www.econbiz.de/10012293891
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Impact of service quality and environmental practices on hotel companies : an empirical approach
Perramon, Jordi; Oliveras-Villanueva, Marc; Llach, Josep - In: International journal of hospitality management 107 (2022), pp. 1-9
Persistent link: https://www.econbiz.de/10014227108