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387
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372
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360
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352
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352
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344
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341
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339
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330
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326
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323
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322
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321
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318
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314
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310
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308
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307
Konrad, Kai A.
301
Tirole, Jean
301
Artus, Patrick
296
Broll, Udo
295
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289
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287
Lambertini, Luca
285
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282
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276
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270
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266
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1,787
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1,680
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1,622
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OLC EcoSci
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1
Kundenorientierte Qualitätsdimensionen der Anlageberatungsdienstleistung : ein aktivierungstheoretisch motiviertes Instrumentarium zur Operationalisierung kundenorientierter Qualit...
Holzapfel, Bernd
-
1998
Persistent link: https://www.econbiz.de/10001399084
Saved in:
2
Kulturabhängiges Qualitätserleben direkter Kunde-Mitarbeiter-Kommunikation
Mang, Paul
-
1998
Persistent link: https://www.econbiz.de/10012699714
Saved in:
3
Dienstleistungsqualität im Handel
Deppisch, Carl Georg
-
1997
Persistent link: https://www.econbiz.de/10000959692
Saved in:
4
Kulturabhängiges Qualitätserleben direkter Kunde-Mitarbeiter-Kommunikation
Mang, Paul
-
1998
Persistent link: https://www.econbiz.de/10000974642
Saved in:
5
Analyse des Nachkaufverhaltens als Folge der Zufriedenheit mit Finanzdienstleistungen
Breyer, Martin
-
1998
Persistent link: https://www.econbiz.de/10000646036
Saved in:
6
The effects of advertised quality emphasis and objective quality on sales
Kopalle, Praveen K.
;
Fisher, Robert J.
;
Sud, Bharat L.
; …
- In:
Journal of marketing
81
(
2017
)
2
,
pp. 114-126
Persistent link: https://www.econbiz.de/10011697522
Saved in:
7
Joint determination of the optimal selling price, refund policy and quality level for complementary products in online purchasing
Taleizadeh, Ata Allah
;
Rezvan-Beydokhti, Shima
; …
- In:
European journal of industrial engineering : EJIE
12
(
2018
)
3
,
pp. 332-363
Persistent link: https://www.econbiz.de/10011897728
Saved in:
8
Visual quality and sustainability considerations in tolerance optimization : a market-based approach
Hoffenson, Steven
;
Dagman, Andreas
;
Söderberg, Rikard
- In:
International journal of production economics
168
(
2015
),
pp. 167-180
Persistent link: https://www.econbiz.de/10011384625
Saved in:
9
Einfluß des Kunden auf die Qualität von bankbetrieblichen Beratungsgesprächen als Ansatzpunkt des Qualitätsmanagements
Reihlen, Albrecht Walter
-
2002
Persistent link: https://www.econbiz.de/10001641398
Saved in:
10
Qualität komplexer Dienstleistungsbündel : Operationalisierung und empirische Analysen der Qualitätswahrnehmung am Beispiel des Tourismus
Zielke, Katja
-
2004
-
1. Auflage
Persistent link: https://www.econbiz.de/10001939283
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