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Consumer behaviour
21
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21
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11
Customer satisfaction
10
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Harris, Lloyd C.
61
Ogbonna, Emmanuel
23
Daunt, Kate L.
10
He, Hongwei
6
Armstrong, Gary
5
Kotler, Philip
5
Magrizos, Solon
3
Piercy, Nigel
3
Adeleke, Adeola Wuraola
2
Fisk, Raymond P.
2
Mathew, Jossy
2
Wang, Weiyue
2
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1
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1
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1
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1
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1
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1
Csíki, Ottó
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4
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3
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3
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3
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2
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2
wi / wirtschaft
2
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1
Annals of tourism research : ATR ; a social sciences journal
1
Business horizons
1
Culturally-sensitive models of family business in Anglo region : a compendium using the globe paradigm
1
Employee relations
1
European journal of marketing
1
Human resource management journal : HRMJ ; the definitive journal linking human resource management policy and practice
1
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1
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1
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1
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1
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1
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Work, employment & society : a journal of the British Sociological Association
1
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ECONIS (ZBW)
OLC EcoSci
82
Other ZBW resources
40
RePEc
18
BASE
8
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1
The adoption of information technology in a mature British family firm
Ogbonna, Emmanuel
;
Harris, Lloyd C.
- In:
Culturally-sensitive models of family business in Anglo …
,
(pp. 195-213)
.
2008
Persistent link: https://www.econbiz.de/10003788017
Saved in:
2
Initiating strategic planning
Harris, Lloyd C.
;
Ogbonna, Emmanuel
-
2009
Persistent link: https://www.econbiz.de/10003836038
Saved in:
3
Service sabotage: the dark side of service dynamics
Harris, Lloyd C.
;
Ogbonna, Emmanuel
- In:
Business horizons
52
(
2009
)
4
,
pp. 325-335
Persistent link: https://www.econbiz.de/10003865411
Saved in:
4
Antecedents and consequences of management-espoused organizational cultural control
Harris, Lloyd C.
;
Ogbonna, Emmanuel
- In:
Journal of business research : JBR
64
(
2011
)
5
,
pp. 437-445
Persistent link: https://www.econbiz.de/10008901482
Saved in:
5
The dynamics underlying service firm-customer relationships : insights from a study of English Premier League soccer fans
Harris, Lloyd C.
;
Ogbonna, Emmanuel
- In:
Journal of service research : JSR
10
(
2007/08
)
4
,
pp. 382-399
Persistent link: https://www.econbiz.de/10003705726
Saved in:
6
Hiding customer complaints : studying the motivations and forms of service employees' complaint concealment behaviours
Harris, Lloyd C.
;
Ogbonna, Emmanuel
- In:
British journal of management : BJM
21
(
2010
)
2
,
pp. 262-279
Persistent link: https://www.econbiz.de/10003980439
Saved in:
7
Subcultural tensions in managing organisational culture : a study of an English Premier League football organisation
Ogbonna, Emmanuel
;
Harris, Lloyd C.
- In:
Human resource management journal
25
(
2015
)
2
,
pp. 217-232
Persistent link: https://www.econbiz.de/10011308936
Saved in:
8
Forms of employee negative word-of-mouth : a study of front-line workers
Harris, Lloyd C.
;
Ogbonna, Emmanuel
- In:
Employee relations
35
(
2013
)
1
,
pp. 39-60
Persistent link: https://www.econbiz.de/10009750067
Saved in:
9
Motives for service sabotage : an empirical study of front-line workers
Harris, Lloyd C.
;
Ogbonna, Emmanuel
- In:
The service industries journal
32
(
2012
)
13
,
pp. 2027-2046
Persistent link: https://www.econbiz.de/10009620300
Saved in:
10
Ethnic gatekeeping on the shopfloor : a study of bases, motives and approaches
Harris, Lloyd C.
;
Ogbonna, Emmanuel
- In:
Work, employment & society : a journal of the British …
30
(
2016
)
1
,
pp. 59-76
Persistent link: https://www.econbiz.de/10011434839
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