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Archeological benchmarking: Fred Harvey and the service profit chain, circa 1876
Brown, Karen A.; Hyer, Nancy Lea - In: Journal of operations management 25 (2007) 2, pp. 284-299
Persistent link: https://www.econbiz.de/10003443232
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Why every project needs a brand : and how to create one
Brown, Karen A.; Ettenson, Richard; Hyer, Nancy Lea - In: MIT sloan management review 52 (2010/11) 4, pp. 61-68
Persistent link: https://www.econbiz.de/10009267466
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The question every project team should answer
Brown, Karen A.; Hyer, Nancy Lea; Ettenson, Richard - In: MIT sloan management review 55 (2013/14) 1, pp. 49-57
Persistent link: https://www.econbiz.de/10010199709
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Protect your project from escalating doubts
Brown, Karen A.; Hyer, Nancy Lea; Ettenson, Richard - In: MIT sloan management review 58 (2017) 3, pp. 78-87
Persistent link: https://www.econbiz.de/10011702798
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Performance analysis of a focused hospital unit : the case of an integrated trauma center
Hyer, Nancy Lea; Wemmerlöv, Urban; Morris, John A. - In: Journal of operations management 27 (2009) 3, pp. 203-219
Persistent link: https://www.econbiz.de/10003841077
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ASP, the art and science of practice : three challenges for a lean enterprise in turbulent times
Brown, Karen A.; Schmitt, Thomas G.; Schonberger, Richard - In: Interfaces : the INFORMS journal on the practice of … 45 (2015) 3, pp. 260-270
Persistent link: https://www.econbiz.de/10011291354
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Missing link in competitive manufacturing research and practice : customer-responsive concurrent production
Schonberger, Richard; Brown, Karen A. - In: Journal of operations management 49/51 (2017), pp. 83-87
Persistent link: https://www.econbiz.de/10011706480