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Hospital Process Orientation (...
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Beziehungsmarketing
6
Business process management
6
Dienstleistungsqualität
6
Hospital
6
Krankenhaus
6
Prozessmanagement
6
Relationship marketing
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Leistungsmotivation
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Organizational behaviour
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Outsourcing
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Patienten
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Patients
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Physicians
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2
Verhalten in Organisationen
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Gemmel, Paul
29
Vandaele, Darline
10
Rangarajan, Deva
4
Van Ossel, Gino
3
Annemans, Lieven
2
De Man, Stefanie
2
Lievens, Annouk
2
Trybou, Jeroen
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De Regge, Melissa
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Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
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Working paper series / Universiteit Gent, Faculteit Economie en Bedrijfskunde
10
Services management : an integrated approach
6
Integrated performance management : a guide to strategic implementation
2
Business process management journal
1
Health care management review : HCM review
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International journal of management reviews : IJMR
1
International journal of operations & production management
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ECONIS (ZBW)
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Hospital Process Orientation (HPO) : the development of a measurement tool
Gemmel, Paul
(
contributor
);
Vandaele, Darline
(
contributor
); …
-
2007
Persistent link: https://www.econbiz.de/10003581303
Saved in:
2
Service Level Agreements : een literatuuroverzicht
Vandaele, Darline
;
Gemmel, Paul
- In:
Tijdschrift voor economie en management
49
(
2004
)
1
,
pp. 137-168
Persistent link: https://www.econbiz.de/10002506513
Saved in:
3
How to govern business services exchanges : contractual and relational issues
Vandaele, Darline
;
Rangarajan, Deva
;
Gemmel, Paul
; …
-
2007
Persistent link: https://www.econbiz.de/10003417295
Saved in:
4
Dealing with business service transactions after the sourcing decision : influence of contract and uncertainty
Vandaele, Darline
(
contributor
);
Gemmel, Paul
(
contributor
)
-
2007
Persistent link: https://www.econbiz.de/10003407629
Saved in:
5
Performance implications of in-role and extra-role behavior of frontline service employees
Vandaele, Darline
(
contributor
);
Gemmel, Paul
(
contributor
)
-
2006
Persistent link: https://www.econbiz.de/10003376947
Saved in:
6
How to govern business services exchanges : contractual and relational issues
Vandaele, Darline
;
Rangarajan, Deva
;
Gemmel, Paul
; …
- In:
International journal of management reviews : IJMR
9
(
2007
)
3
,
pp. 237-258
Persistent link: https://www.econbiz.de/10003533907
Saved in:
7
Development of a measurement scale for business-to-business service quality : assessment in the facility services sector
Vandaele, Darline
(
contributor
);
Gemmel, Paul
(
contributor
)
-
2004
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10002397120
Saved in:
8
Impact of support services on end-users' satisfaction
Vandaele, Darline
(
contributor
);
Gemmel, Paul
(
contributor
)
-
2005
Persistent link: https://www.econbiz.de/10002718012
Saved in:
9
The waiting experience and consumer perception of service quality in outpatient clinics
De Man, Stefanie
(
contributor
); …
-
2004
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10002002067
Saved in:
10
Service level agreements : een literatuuroverzicht
Vandaele, Darline
(
contributor
);
Gemmel, Paul
(
contributor
)
-
2003
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001749359
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