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An exploration of the service...
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Großbritannien
10
Dienstleistungsqualität
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Service quality
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Beziehungsmarketing
7
Consumer behaviour
7
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Wilson, Alan M.
26
Caemmerer, Barbara
22
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21
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12
Evanschitzky, Heiner
4
Khanyapuss Punjaisri
4
Boulay, Jacques
3
Caschili, Simone
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4
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2
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International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
1
International journal of retail & distribution management
1
International journal of retail and distribution management
1
International marketing review
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Journal of business ethics : JOBE
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Journal of financial services marketing : JFSM
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Journal of management & organization : JMO
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Journal of retailing and consumer services
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Marketing and management sciences : proceedings of the International Conference on ICMMS 2008
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Methoden der empirischen Raumforschung : [Tagung ... der Abteilung Raumplanung der Universität Dortmund]
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ECONIS (ZBW)
OLC EcoSci
30
Other ZBW resources
26
RePEc
18
USB Cologne (EcoSocSci)
4
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Customer feedback mechanisms and organisational learning in service operations
Caemmerer, Barbara
;
Wilson, Alan M.
- In:
International journal of operations & production …
30
(
2010
)
3/4
,
pp. 288-311
Persistent link: https://www.econbiz.de/10003958058
Saved in:
2
An exploration of the service orientation discrepancy phenomenon in a public sector context
Caemmerer, Barbara
;
Wilson, Alan M.
- In:
The service industries journal
31
(
2011
)
3/4
,
pp. 355-370
Persistent link: https://www.econbiz.de/10008937450
Saved in:
3
Marketing research : an integrated approach
Wilson, Alan
;
Wilson, Alan M.
-
2003
Persistent link: https://www.econbiz.de/10001626290
Saved in:
4
The planning and implementation of integrated marketing communications
Caemmerer, Barbara
- In:
Marketing intelligence & planning
27
(
2009
)
4
,
pp. 524-538
Persistent link: https://www.econbiz.de/10009526339
Saved in:
5
Collaborative approach to trade : enhancing connectivity in sea- and land-locked countries
Medda, Francesca
;
Caravelli, Francesco
;
Caschili, Simone
; …
-
2017
Persistent link: https://www.econbiz.de/10011662329
Saved in:
6
Dimensions of satisfaction in retail settings : a research note
Evanschitzky, Heiner
;
Iyer, Gopalkrishnan R.
; …
- In:
Journal of relationship marketing : innovations & …
7
(
2008
)
3
,
pp. 275-285
Persistent link: https://www.econbiz.de/10003784375
Saved in:
7
An exploration of assimilating service relation strategies in the private and the public sector
Caemmerer, Barbara
;
Banerjee, Madhumita
- In:
Journal of relationship marketing : innovations & …
8
(
2009
)
1
,
pp. 68-79
Persistent link: https://www.econbiz.de/10003837026
Saved in:
8
The two minds of the buyer : the difference in expectations and perceptions towards sales personnel in turbulent market contexts
Kuhnle, Jennifer C.
;
Caemmerer, Barbara
;
Mulki, Jay P.
- In:
Journal of customer behaviour
11
(
2012
)
2
,
pp. 167-179
Persistent link: https://www.econbiz.de/10009664024
Saved in:
9
Customer loyalty development : the role of switching costs
Stan, Valentina
;
Caemmerer, Barbara
;
Cattan-Jallet, Roxane
- In:
The journal of applied business research
29
(
2013
)
5
,
pp. 1541-1554
Persistent link: https://www.econbiz.de/10010198085
Saved in:
10
A comparison of private and public sector performance
Caemmerer, Barbara
;
Dewar, Alistair
- In:
The journal of applied business research
29
(
2013
)
5
,
pp. 1451-1458
Persistent link: https://www.econbiz.de/10010198161
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