We present a qualitative investigation of the business model of a pioneer of the Industrial Internet of Things. Through this case-study we arrive at generalizing Thompson's concept of mediating technologies in order to adapt it to contemporary, knowledge-based economies. We propose an...

Introduction -- Service Innovation in Japan and Service-Dominant Logic -- Context Management Approach to Value Co-Creation: Toward Dynamic Process Model of Customer as Value Co-Creator -- Human Behavior Observation for Service Science -- Community-based participatory service engineering: Case...