Narrow search
Showing 1 - 5 of 5
Cover Image
Perceived justice of service recovery strategies : impact on customer satisfaction and quality relationship
Vázquez Casielles, Rodolfo; Álvarez, Leticia Suárez; … - In: Psychology & marketing 27 (2010) 5, pp. 487-509
Persistent link: https://www.econbiz.de/10003972422
Cover Image
The role of commtiment perceived by the consumer in service industries
Suárez Álvarez, Leticia; Vázquez Casielles, Rodolfo; … - In: Management research : the journal of the Iberoamerican … 7 (2008/09) 2, pp. 141-157
Persistent link: https://www.econbiz.de/10003895795
Cover Image
Analysis of the role of complaint management in the context of relationship marketing
Suárez Álvarez, Leticia; Vázquez Casielles, Rodolfo; … - In: Journal of marketing management : MM 27 (2011) 1/2, pp. 143-164
Persistent link: https://www.econbiz.de/10008841666
Cover Image
Relationship marketing and information and communication technologies analysis of retail travel agencies
Suárez Álvarez, Leticia; Díaz Martín, Ana María; … - In: Journal of travel research : a quarterly publication of … 45 (2007) 4, pp. 453-463
Persistent link: https://www.econbiz.de/10003492278
Cover Image
Is comparison the thief of joy? : students' emotions after socially comparing their task grades, influence on their motivation
Suárez Vázquez, Ana; Suárez Álvarez, Leticia; Del … - In: The international journal of management education 21 (2023) 2, pp. 1-10
Persistent link: https://www.econbiz.de/10014331250