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The effect of gender and nationality on service quality in Malaysian higher education
Ansary, Amin; Sreenivasan Jayashree; Malarvizhi, … - In: The journal of developing areas 48 (2014) 4, pp. 97-118
Persistent link: https://www.econbiz.de/10010430748
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Measuring service quality : the student as primary consumer
Hefer, Y.; Cant, Michael C. - In: International business and economics research journal 13 (2014) 6, pp. 1251-1260
Persistent link: https://www.econbiz.de/10011279839
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Brand orientation and service quality in online and offline environments : empirical examination in higher education
Casidy, Riza - In: Services marketing quarterly 35 (2014) 3, pp. 236-254
Persistent link: https://www.econbiz.de/10010401578
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Students' perceptions about role of faculty and administrative staff in business education service quality assessment
Arslanagić-Kalajdžić, Maja; Kadić-Maglajlić, Selma; … - In: Market : review for marketing theory and practice 26 (2014) 1, pp. 93-108
Persistent link: https://www.econbiz.de/10010487161
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Perceived quality in higher education : an empirical study
Calvo-Porral, Cristina; Lévy Mangin, Jean-Pierre; … - In: Marketing intelligence & planning 31 (2013) 6, pp. 601-619
Persistent link: https://www.econbiz.de/10010226624
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Examining the service quality of administrative practices in technical vocational education and training (TVET) Colleges in South Africa
Mpanza, Nomzamo Monica; Green, Paul; Sentoo, Naresh; … - In: African journal of business and economic research : AJBER 14 (2019) 2, pp. 167-185
Persistent link: https://www.econbiz.de/10012485840
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A holistic decision-making approach to assessing service quality in higher education institutions
Sahin, Aleyna; Imamoglu, Gul; Murat, Mirac; Ayyildiz, … - In: Socio-economic planning sciences : the international … 92 (2024), pp. 1-18
Persistent link: https://www.econbiz.de/10014529057
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Effect mechanisms of perceptual congruence between information systems professionals and users on satisfaction with service
Benlian, Alexander - In: Journal of management information systems : JMIS 29 (2012/13) 4, pp. 63-96
Persistent link: https://www.econbiz.de/10009764555
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Satisfaction of e-learners with electronic learning service quality using the SERVQUAL model
Sumi, Razia Sultana; Kabir, Golam - In: Journal of open innovation : technology, market, and … 7 (2021) 4, pp. 1-17
perception and satisfaction level of e-learners regarding e-learning tools. In this study, a quantitative approach was conducted … determinants of the SERVQUAL model (reliability, responsiveness, assurance, empathy, and website design), as well as "learning … content", on overall perceived quality and satisfaction. In total, 895 respondents participated in the study, and data were …
Persistent link: https://www.econbiz.de/10012694923
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Service trust, loyalty, and satisfaction : do clients prefer insurance firms or agencies?, evidence from Turkey
Acikdilli, Gaye; Soylu, Abdullah Bugra - In: Copernican Journal of Finance & Accounting : CJF&A 12 (2023) 2, pp. 9-26
Persistent link: https://www.econbiz.de/10014525463