appropriate for a company to implement a policy of quality of management, rather than just managing quality …

literature, with an emphasis on establishing its relationship to quality management theories and topics for further research …Almost similar to quality management in common, Six-Sigma has penetrated most of the sectors of business world these …

questionnaire completely. The study also examined the relationship between the dimensions of service quality and customer … satisfaction. The results confirm that most of the dimensions of digital service quality favour the development of customer …; however, companies should also gain credibility for customers and should design their products according to customer …

A national survey of firms that participated in outsourcing relationships was conducted, and service quality and … relationship quality were found to be significantly and positively related to each other and both had a significant impact on user … satisfaction. However, the intricacies of the causal effects between the two autonomous constructs, service quality and …

The aim of this paper is to carry out a systematic literature review about the relationships between quality management …, innovation, and performance. For that end, a search was carried out in the Web of Science and Scopus databases, and 172 articles … were selected. Results show that there is a positive relationship between quality management, product and process …

The implementation of the sustainability mega-trend has been increasing in large companies, listed for many years in … investments behaves with business objectives in terms of total quality management. This remains unclear in the given studies. The … detectable correlations between sustainable investments and economic objectives in total quality management that have been found …

new territory for a lot of companies, especially regarding the evaluation of strategic projects and the final financial … and social results. The paper focuses on a pattern methodology for the measurement of project management performance and … for projects prioritisation process. For this purpose, we analyse relevant pieces of literature in the field of project …

examples of companies that achieved business excellence by putting quality at the core of their production system such as … total quality management and business excellence, and to identify and analyze the best practices related to them at Toyota … of the paper. The main results show that the best practices of Toyota Motor Corporation related to total quality …