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The impact of a sales team’s perceived entitativity on customer satisfaction
Wang, Chen; Hoegg, JoAndrea; Dahl, Darren W. - In: Journal of the Academy of Marketing Science 46 (2018) 2, pp. 190-211
Persistent link: https://www.econbiz.de/10011844768
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Quiet sellers : when introversion drives salesperson performance
Chaker, Nawar N.; Habel, Johannes; Hartmann, Nathaniel N.; … - In: Journal of retailing 100 (2024) 3, pp. 456-474
Persistent link: https://www.econbiz.de/10015065360
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The role of feedback in supervisor and workgroup identification
Young, Stephen F.; Steelman, Lisa A. - In: Personnel review : a professional journal reporting new … 43 (2014) 2, pp. 228-245
Persistent link: https://www.econbiz.de/10010258310
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The proactive behavior of younger salespeople : antecedents and outcomes
Mallin, Michael L.; Ragland, Charles B.; Finkle, Todd A. - In: Journal of marketing channels : ... distribution … 21 (2014) 4, pp. 268-278
Persistent link: https://www.econbiz.de/10010463611
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The effects of multi-level group identification on intergroup helping behavior
Brown, Jason L.; Sprinkle, Geoffrey B.; Way, Dan - In: Journal of management accounting research : JMAR 34 (2022) 1, pp. 97-116
Persistent link: https://www.econbiz.de/10013264680
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An investigation of salesperson appearance and organizational identification
Yurchisin, Jennifer; Damhorst, Mary Lynn - In: Journal of fashion marketing and management 13 (2009) 3, pp. 458-470
Persistent link: https://www.econbiz.de/10003881593
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Factors enhancing the intentions of employees toward customer-oriented behaviors
Lin, Wen-bao - In: International journal of commerce and management 18 (2008) 3, pp. 267-288
Persistent link: https://www.econbiz.de/10003933887
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You support diversity, but are you ethical? : examining the interactive effects of diverstiy and ethical climate perceptions on turnover intentions
Stewart, Robert W. - In: Journal of business ethics : JOBE 99 (2011) 3, pp. 453-465
Persistent link: https://www.econbiz.de/10008990566
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The employee as a punching bag : the effect of multiple sources of incivility on employee withdrawal behavior and sales performance
Sliter, Michael; Sliter, Katherine; Jex, Steve - In: Journal of organizational behavior : OB ; the internat. … 33 (2012) 1, pp. 121-139
Persistent link: https://www.econbiz.de/10009499819
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Demography and disappearing merchandise : how older workforces influence retail shrinkage
Avery, Derek R.; McKay, Patrick F.; Hunter, Emily M. - In: Journal of organizational behavior : OB ; the internat. … 33 (2012) 1, pp. 105-120
Persistent link: https://www.econbiz.de/10009492341