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Word-of-mouth, trust, and perceived risk in online shopping : an extension on the technology acceptance model

Zeba, Farrah; Ganguli, Shirshendu - In: International journal of information systems in the … 8 (2016) 4, pp. 17-32

Persistent link: https://www.econbiz.de/10011584136

Hedonic and utilitarian values behind engagement of online consumers

Zeba, Farrah; Shaheen, Musarrat; Krishnankutty, Raveesh - In: Journal of electronic commerce in organizations : the … 18 (2020) 3, pp. 1-20

Persistent link: https://www.econbiz.de/10012292165

Can engaged and positive employees delight customers?

Shaheen, Musarrat; Zeba, Farrah; Mohanty, Pankaj Kumar - In: Advances in developing human resources : ADHR 20 (2018) 1, pp. 103-122

Persistent link: https://www.econbiz.de/10011866011

Psychological capital and multifaceted nature of job performance : mediation by intrinsic motivation and goal-commitment

Shaheen, Musarrat; Gupta, Ritu; Zeba, Farrah - In: The international journal of productivity and … 73 (2024) 6, pp. 1970-1995

Persistent link: https://www.econbiz.de/10014631810

Consumer insights through retail analytics

Zeba, Farrah; Shaheen, Musarrat - In: Artificial intelligence and machine learning in …, (pp. 15-27). 2022

Persistent link: https://www.econbiz.de/10014382069

Modeling inventory management imporvement : criticalities and recommendations

Kumar, Mohit; Ganguli, Shirshendu - In: The ICFAI University journal of supply chain management … 6 (2009) 1, pp. 36-48

Persistent link: https://www.econbiz.de/10003882037

Service quality dimensions of hybrid services

Ganguli, Shirshendu; Roy, Sanjit Kumar - In: Managing service quality : MSQ ; an international journal 20 (2010) 5, pp. 404-424

Persistent link: https://www.econbiz.de/10008662241

Generic technology-based service quality dimensions in banking : impact on customer satisfaction and loyalty

Ganguli, Shirshendu; Roy, Sanjit Kumar - In: The international journal of bank marketing : IJBM 29 (2011) 2, pp. 168-189

Persistent link: https://www.econbiz.de/10009011820

Conceptualisation of service quality for hybrid services : a hierarchical approach

Ganguli, Shirshendu; Roy, Sanjit Kumar - In: Total quality management & business excellence : an … 24 (2013) 10, pp. 1202-1218

Persistent link: https://www.econbiz.de/10010125962

Performance Comparison of Group Firms and Individual Firms in the Indian Iron and Steel Industry

Ganguli, Shirshendu - 2010

The Indian government has meticulously built the Iron and Steel industry from the time of independence. The industry scenario has changed a lot after liberalization and globalization phenomenon of 1991 as the need was felt for continuous improvement in the production processes and products. As...

Persistent link: https://www.econbiz.de/10013136280