//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~source:"econis"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Linking relational benefits an...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Konsumentenverhalten
80,071
Consumer behaviour
80,058
Beziehungsmarketing
25,451
Relationship marketing
25,436
Service quality
20,784
Dienstleistungsqualität
20,761
Theorie
11,911
Theory
11,907
Kundenzufriedenheit
10,445
Customer satisfaction
10,437
Markenführung
8,281
Brand management
8,280
Markenimage
7,058
Brand image
7,037
Deutschland
6,636
USA
6,635
United States
6,564
Germany
6,516
Online-Handel
6,157
Online retailing
6,156
Social Web
5,902
Social web
5,902
Online-Marketing
5,315
Internet marketing
5,278
Electronic Commerce
4,822
Einzelhandel
4,722
E-commerce
4,685
Retail trade
4,667
Brand
4,489
Markenartikel
4,450
Marketingmanagement
4,079
Marketing management
4,042
Emotion
3,708
Werbewirkung
3,703
Advertising effects
3,689
Experiment
3,564
Vertrauen
3,287
Confidence
3,281
Preismanagement
3,054
Pricing strategy
3,054
more ...
less ...
Online availability
All
Undetermined
38,236
Free
24,030
Type of publication
All
Article
77,546
Book / Working Paper
35,975
Journal
200
Type of publication (narrower categories)
All
Article in journal
68,261
Aufsatz in Zeitschrift
68,261
Graue Literatur
9,932
Non-commercial literature
9,932
Aufsatz im Buch
9,120
Book section
9,120
Arbeitspapier
7,781
Working Paper
7,781
Hochschulschrift
4,456
Thesis
3,222
Collection of articles of several authors
1,876
Sammelwerk
1,876
Aufsatzsammlung
1,174
Case study
873
Fallstudie
873
Conference paper
737
Konferenzbeitrag
737
Bibliografie enthalten
587
Bibliography included
587
Konferenzschrift
530
Lehrbuch
441
Collection of articles written by one author
415
Sammlung
415
Textbook
374
Ratgeber
327
Conference proceedings
302
Guidebook
300
Reprint
243
Amtsdruckschrift
229
Government document
229
Handbook
165
Handbuch
165
Systematic review
107
Übersichtsarbeit
107
Statistik
95
Statistics
80
Forschungsbericht
72
Glossar enthalten
72
Glossary included
72
Bibliografie
68
more ...
less ...
Language
All
English
101,181
German
11,725
French
395
Polish
139
Spanish
108
Italian
94
Swedish
45
Russian
44
Danish
32
Dutch
27
Norwegian
22
Portuguese
21
Finnish
18
Hungarian
15
Czech
13
Slovak
10
Undetermined
10
Romanian
7
Croatian
6
Bulgarian
3
Multiple languages
3
Slovenian
3
Arabic
2
Serbian
2
Ukrainian
2
Chinese
2
Bosnian
1
Lithuanian
1
Macedonian
1
Malay (macrolanguage)
1
Albanian
1
Turkish
1
Vietnamese
1
more ...
less ...
Author
All
Bruhn, Manfred
199
Homburg, Christian
142
Han, Heesup
139
Bauer, Hans H.
125
Huber, Frank
124
Mattila, Anna S.
120
Belk, Russell W.
117
Herrmann, Andreas
112
Wiedmann, Klaus-Peter
104
Sheth, Jagdish N.
102
Kumar, V.
94
Grunert, Klaus G.
93
Grewal, Dhruv
90
Verhoef, Peter C.
89
Phau, Ian
86
Gierl, Heribert
85
Lusk, Jayson L.
84
Usman, Osly
83
Dwivedi, Yogesh Kumar
79
Khare, Arpita
75
Loureiro, Sandra Maria Correia
75
Siciliani, Luigi
73
Bagozzi, Richard P.
72
Walsh, Gianfranco
72
Thaichon, Park
71
Hollebeek, Linda D.
69
Nayga, Rodolfo M.
69
Septianto, Felix
69
Paul, Justin
68
Jang, Soocheong
66
Stauss, Bernd
66
Agarwal, Sumit
65
Foxall, Gordon R.
65
Wansink, Brian
65
Stavins, Joanna
63
Sharma, Piyush
62
Ko, Eunju
61
Laroche, Michel
60
Meffert, Heribert
57
Pelsmacker, Patrick de
57
more ...
less ...
Institution
All
National Bureau of Economic Research
709
Springer Fachmedien Wiesbaden
220
OECD
84
IGI Global
64
Verlag Dr. Kovač
51
American Marketing Association
42
Books on Demand GmbH <Norderstedt>
34
International Energy Agency
30
Edward Elgar Publishing
27
Institut für Demoskopie Allensbach
26
Information Resources Management Association
25
Nomos Verlagsgesellschaft
25
World Bank
24
Friedrich-Schiller-Universität Jena
18
Hochschulrektorenkonferenz
17
Nordic Council of Ministers
17
Fördergesellschaft Marketing an der Universität Augsburg
16
Haufe-Lexware GmbH & Co. KG
16
RWTH Aachen
16
Universität Mannheim
16
INSEAD
15
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
15
World Bank Group
14
Shaker Verlag
13
Österreichisches Institut für Wirtschaftsforschung
13
Christian-Albrechts-Universität zu Kiel
12
Europäische Kommission
12
Erasmus Research Institute of Management
11
Springer International Publishing
11
W. Kohlhammer GmbH
11
Eric Cuvillier <Firma>
10
Harvard Graduate School of Business Administration
10
Organisation for Economic Co-operation and Development
10
Springer-Verlag GmbH
10
Taylor and Francis.
10
Deutscher Dialogmarketing Verband
9
Europäische Kommission / Gemeinsame Forschungsstelle
9
Gesellschaft für Konsum-, Markt- und Absatzforschung
9
Gesellschaft für Ökologische Kommunikation mbH
9
Helmut-Schmidt-Universität
9
more ...
less ...
Published in...
All
Journal of business research : JBR
2,377
Journal of retailing and consumer services
2,123
International journal of hospitality management
1,094
International journal of consumer studies
777
Psychology & marketing
710
NBER working paper series
705
SpringerLink / Bücher
663
Working paper / National Bureau of Economic Research, Inc.
619
Journal of consumer research : JCR ; an interdisciplinary bimonthly
584
NBER Working Paper
544
Industrial marketing management : the international journal for industrial and high-tech firms
514
The service industries journal
513
Asia Pacific journal of marketing and logistics
455
The journal of services marketing
452
Tourism management : research, policies, practice
445
Management science : journal of the Institute for Operations Research and the Management Sciences
414
European journal of marketing : EJM
412
Journal of the Academy of Marketing Science
410
Journal of travel and tourism marketing
410
The journal of product & brand management
410
The journal of brand management : an international journal
386
Journal of marketing research : JMR
385
International journal of contemporary hospitality management
382
Journal of marketing management : MM
378
Journal of marketing
377
Cogent business & management
375
Journal of retailing
374
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
349
Marketing intelligence & planning
346
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
342
Journal of hospitality marketing & management
336
Journal of international consumer marketing
334
Marketing letters : a journal of research in marketing
329
Journal of marketing communications
320
International journal of retail & distribution management
319
Journal of strategic marketing
318
The international review of retail, distribution and consumer research
317
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
304
Journal of business ethics : JOBE
301
Technological forecasting & social change : an international journal
301
more ...
less ...
Source
All
ECONIS (ZBW)
Other ZBW resources
5,026
USB Cologne (EcoSocSci)
1,650
RePEc
1,328
EconStor
994
BASE
267
OLC EcoSci
80
USB Cologne (business full texts)
49
ArchiDok
4
more ...
less ...
Showing
1
-
10
of
113,721
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Antecedents of the client's trust in low- versus high-consequence decisions
Terres, Mellina da Silva
;
Santos, Christiane Pizzutti dos
; …
- In:
The journal of services marketing
29
(
2015
)
1
,
pp. 26-37
Persistent link: https://www.econbiz.de/10010531133
Saved in:
2
Increasing customer loyalty and customer intimacy by improving the behavior of employees
Waal, André de
;
Heijden, Béarice van der
- In:
Journal of strategy and management
9
(
2016
)
4
,
pp. 492-510
Persistent link: https://www.econbiz.de/10011642064
Saved in:
3
Hotel customer retention : a study of customers' perspectives in an emerging market
Adzoyi, Paulina N.
;
Blomme, Robert J.
;
Honyenuga, Ben Q.
- In:
Advances in hospitality and leisure
17
(
2022
),
pp. 21-36
Persistent link: https://www.econbiz.de/10014309047
Saved in:
4
An empirical study on customer retention and customer loyalty
Alhawari, Damer
- In:
International journal of information systems and change …
7
(
2015
)
3
,
pp. 183-202
Persistent link: https://www.econbiz.de/10011540322
Saved in:
5
The effects of membership and demographics on consumer satisfaction and loyalty in service organizations
Daughtrey, Clayton L.
;
Vowles, Nicole S.
;
Black, Gregory S.
- In:
Services marketing quarterly
34
(
2013
)
4
,
pp. 292-308
Persistent link: https://www.econbiz.de/10010208604
Saved in:
6
Exploring the mediated and moderated effects of operator service quality on customer retention : evidence from Taiwan's mobile market
Chen, Chun-mei
- In:
Journal of management research
9
(
2017
)
4
,
pp. 21-42
Persistent link: https://www.econbiz.de/10011745686
Saved in:
7
Customer loyalty development : the role of switching costs
Stan, Valentina
;
Caemmerer, Barbara
;
Cattan-Jallet, Roxane
- In:
The journal of applied business research
29
(
2013
)
5
,
pp. 1541-1554
Persistent link: https://www.econbiz.de/10010198085
Saved in:
8
Service quality and customer delight : considering the mediating role of satisfaction and loyalty
Nazeri, Ali
;
Kazemi, Seyed Mohamad Mehdi
;
Shahriyari, Rozita
- In:
International journal of management development : IJMD
2
(
2022
)
2
,
pp. 151-165
Persistent link: https://www.econbiz.de/10013256638
Saved in:
9
Customer satisfaction and loyalty in Malaysian resort hotels : the role of empathy, reliability and tangible dimensions of service quality
Yeong, Si Ni
;
Knox, Dan
;
Prabhakar, Guru
- In:
International journal of services and operations …
41
(
2022
)
4
,
pp. 444-462
Persistent link: https://www.econbiz.de/10013257545
Saved in:
10
Antecedents and consequences of customer loyalty in Qatar
Bhuian, Shahid N.
;
Al Balushi, Maha Khamis
;
Butt, Irfan
- In:
Journal for global business advancement : JGBA
11
(
2018
)
1
,
pp. 41-63
Persistent link: https://www.econbiz.de/10011941152
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->