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Impact of service quality on the customer satisfaction and customer loyalty in Nepalese telecommunication industry

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Impact of service quality on tourist satisfaction in Nepal

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Antecedents of customer loyalty (CL) in the mobile telecommunication companies in Cameroon

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Influence of service quality on customer switching behaviour in commercial banks of Tanzania : evidence from selected commercial banks in Dar es Salaam

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Impact of e-banking on service quality and customer satisfaction in Nepalese commercial banks

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Service quality of micro-finance institutions in district MANSEHRA : an investigation of customer satisfaction

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The relationships among overall service quality, customer satisfaction and customer loyalty in library services

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Assessment of the factors that affect customer satisfaction on service quality : a case study in Ethio Telecom Dawro zone

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