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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
34
International journal of quality and service sciences
10
Journal of knowledge management
8
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5
Knowledge management research & practice : KMRP ; an official journal of the OR Society
5
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Managing knowledge assets and business value creation in organizations : measures and dynamics
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Business performance measurement and management : new contexts, themes and challenges
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Investigaciones europeas de Dirección y Economía de la Empresa : IEDEE
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Key challenges and opportunities for quality, sustainability and innovation in the fourth industrial revolution : quality and service management in the fourth industrial revolution - sustainability and value co-creation
2
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Working paper / Institut for Afsætningsøkonomi, Handelshøjskolen i København / Marketing Institute, the Copenhagen Institute of Economics and Business Administration
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Business performance measurement : theory and practice
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ECONIS (ZBW)
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OLC EcoSci
60
RePEc
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USB Cologne (EcoSocSci)
6
EconStor
4
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Quality in higher education : linking graduates' competencies and employers' needs
Martensen, Anne
;
Grønholdt, Lars
- In:
International journal of quality and service sciences
1
(
2009
)
1
,
pp. 67-77
Persistent link: https://www.econbiz.de/10003915103
Saved in:
2
Application of a model for the effectiveness of event marketing
Martensen, Anne
;
Grønholdt, Lars
;
Bendtsen, Lars
; …
- In:
Journal of advertising research
47
(
2007
)
3
,
pp. 283-301
Persistent link: https://www.econbiz.de/10003611011
Saved in:
3
Customer experience management and business performance
Grønholdt, Lars
;
Martensen, Anne
;
Jørgensen, Stig
; …
- In:
International journal of quality and service sciences
7
(
2015
)
1
,
pp. 90-106
Persistent link: https://www.econbiz.de/10011300150
Saved in:
4
Measuring and managing brand equity : a study with focus on product and service quality in banking
Martensen, Anne
;
Grønholdt, Lars
- In:
International journal of quality and service sciences
2
(
2010
)
3
,
pp. 300-316
Persistent link: https://www.econbiz.de/10008758767
Saved in:
5
How events work : understanding consumer responses to event marketing
Martensen, Anne
;
Grønholdt, Lars
- In:
Innovative marketing : IM
4
(
2008
)
4
,
pp. 44-56
Persistent link: https://www.econbiz.de/10003816551
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6
Customer satisfaction and business performance
Kristensen, Kai
;
Martensen, Anne
;
Grønholdt, Lars
- In:
Business performance measurement : theory and practice
,
(pp. 279-294)
.
2002
Persistent link: https://www.econbiz.de/10001661978
Saved in:
7
Kundetilfredshed : determinanter og effekter
Martensen, Anne
-
1998
Persistent link: https://www.econbiz.de/10000982809
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8
The effect of word-of-mouth on consumer emotions and choice : findings from a service industry
Martensen, Anne
;
Grønholdt, Lars
- In:
International journal of quality and service sciences
8
(
2016
)
3
,
pp. 298-314
Persistent link: https://www.econbiz.de/10011623923
Saved in:
9
Digital customer experience : an emerging theme in customer service excellence
Grønholdt, Lars
- In:
Key challenges and opportunities for quality, …
,
(pp. 143-152)
.
2021
Persistent link: https://www.econbiz.de/10012506167
Saved in:
10
Reklame- og tv-reklameforbruget i Danmark 1991 - 1995
Grønholdt, Lars
;
Hansen, Flemming
-
1991
Persistent link: https://www.econbiz.de/10000828891
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