Seit Jahresbeginn 2006 steht der US-Dollar unter Abwertungsdruck. Dadurchverändert sich die internationale Wettbewerbsfähigkeit von Ländern und Unternehmen. Dieser Beitrag zeigt kurz verschiedene betriebliche Währungsrisiken auf und geht dann auf langfristig relevante ökonomische...

We develop a new analytical framework for both cross-border services trade and services trade through foreign affiliates, based on heterogeneous firms operating under oligopoly. This leads to direct predictions about choice of services delivery (mode of delivery) at the firm level, and about the...

Services are characterised by the integration of customers while the service is produced. This integration leads to interruptions in the processing of a customer order until the customer provides the missing input. Since customer behaviour can be planned to a certain extent only challenges in...

A central aspect of the industrial evolution in the advanced economies is the phenomenon called servitization. In general, the term servitization or product-service transition is used to highlight the change, where the tangible offering of a manufacturing firm is augmented with intangible...

Um von dem Wachstum des Logistikdienstleistungsmarktes zu profitieren, sich vom harten Preiswettkampf zu lösen und Kunden nachhaltig an sich zu binden, müssen insbesondere die Anbieter komplexer, kundenindividueller Kontraktlogistikleistungen ihre Fähigkeit steigern, neue Servicekonzepte...

This paper explores approaches to measure the performance of the internal audit function. Based upon three proposed dimensions of formal internal audit performance - material performance, cost and risk - it uses competence research methodology to characterize and structure internal audit...

Researchers have made efforts to combine service management theory with public administration theory to develop an enhanced model of public service logic and help the public sector to develop services through co-creation with service users. This study considered the appropriateness of public...

In this paper we bring together two worlds that are usually strictly separated in research: leadership and customers. Until now leadership research has concentrated particularly on internal organizational processes, whereas customers were analyzed preferably in the context of marketing and...

Der Rechtsstreit des Software-Anbieters Microsoft mit den US-amerikanischen Wettbewerbsbehörden machte in letzter Zeit häufig Schlagzeilen. Es geht dabei primär um die Frage, ob das Unternehmen den Internet Explorer im Zwangspaket mit dem Betriebssystem Windows verkaufen darf. Das...